ISB Relationship Manager, CIB

Job Purpose:

- Manage and responsible for his/her own assigned portfolio. Closely work the RM Support to ensure customer’s smooth transactions/ requests

- Maintain regular contact / dialogue with Products Partners / Global Relationship Team (GRM/GRB) to explore all potential business opportunities

- Growing and managing the portfolios of Wholesale Banking borrowing and high value non-borrowing customers in Vietnam.

- Deepening existing relationships and monitoring the credit risk associated with the portfolio, within the operating and strategic plans and in accordance with credit guidelines.

- Be the First Line of Defend to protect the bank from any Financial Crime Risk, escalate all potential risks / unusual activities to the management

- Client-oriented professional to pro-actively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirementsand delivering creative and flexible customer solutions.

- Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs.

- Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimise business and reputational risks

- Ensure responsibility for the delivery of efficient, accurate and timely processing of clients requests and transactions

- Ensure losses through operational failings are minimized.

Certifications, Qualifications & Experience:

- Five years’ experience in Corporate Banking

- Motivated, positive and eager to learn

- Excellent verbal and written communication skills (English, Vietnamese as well as Mandarin)

- Knowledge of the Bank’s operational procedures and systems

- Proven track record in a client focused environment

- Experience of working in a teamwork environment

- Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making

- Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered

- An ability to get things done

- Possess drive and resilience

- Possess developed interpersonal skills

- Possess planning, organization and time management abilities

- Ability to communicate, identify and analyze customer requirements, provide and sell need-based solutions to customers effectively tertiary qualification in a relevant discipline