IT AssistantUrgent job

Negotiable 658 views - Expires in 3 days

What We Can Offer

Bonus 13th salary and Performance bonus
Health and Accident Insurance
21 days annual leave and 15 public holidays a year

Job Description

Contract Type – Fixed term one year (with possibility to extend) | Pay Band – 3 / J (starting from: VND 10,000,000 ) | Location – Vietnam, Hanoi

Role Purpose
• To administer IT network infrastructure, providing reliable and consistent IT network operation and technical support to IT system of the British Council teaching centres (TC), and take a back-up role for the IT members.
• To be the key point of contact in regard to premises/ facilities problems occurring at the TC and work closely with the Business Support Services Assistant to resolve such issues timely and effectively.
• To ensure business support services are fully functional and to provide efficient, secure and timely outcome to the need of the British Council teaching centres’ operation regarding to IT support services and premises/ facilities management.

Main opportunities/challenges for this role:
• Opportunities
- Develop understanding of work in international cultural relations, especially between the UK and Vietnam.
- Develop technical skills and soft skills when operating standard IT support service systems in a professional working environment.
- Develop English skills from working and training courses.
• Challenges
- Working in a fast paced environment, which requires high capability in dealing with multiple tasks, paying attention to small details, meeting deadlines.

Main accountabilities to the following:
Service and product delivery support:
Provide technical support to end users in office and classrooms:
▪ Build GTI computers and deploy software on classroom and office computers in compliance with Global IT Service standards.
▪ Install and rapair devices in office and classroom(e.g., computer, iPad, printer, audio and display devices…)
▪ Support users on how to use applications, fix issues with applications in compliance with Global IT Service standards(e.g., Office 365 applications, teaching applications, Exams applications…)
▪ Prepare and support IT team to maintain British Council IT equipment and software inventory for the branch including assets management and license records.
▪ Prepare and support staff on setting up and using telephone system or video conference system.
▪ Be the first point of contact point of contact between the teaching centre and the main office regarding premises/ facilities issues occurring to ensure such issues are resolved timely and effectively to avoid business interruption the teaching centre’s operation.

Install and maintain information systems to minimize downtimes:
▪ Carry out daily/weekly/monthly checks for important devices to address and resolve issues in advance(e.g., Hyper-V servers, PABX, classroom computers, network devices, CCTV …)
▪ Maintain full functionality of equipment in classrooms (computers, projector, tablets, Apple TV, video players, speakers, UPS, cables, etc.) to ensure continuity in teaching activities with minimal interruption.
▪ Ensure Front of House (FOH) and teaching centre back office computers, printing system as well as other IT related equipment to be in good operation and ready to use and minimize interruption to business operations of the teaching centre.
▪ Work with suppliers to install, maintain, troubleshoot information systems and security system (e.g., Cisco switches, router, Meraki Access Point, telephony system, CCTV, security access card system) to ensure the process are carried out following British Council standards.

Data protection:
▪ Manage device in compliant with the British Council’s security standard on using, handling and disposing devices, update device inventory regurally.
▪ Support staff on how to work securely(e.g., working and sharing information on SharePoint, OneDrive)
▪ Coordinate with stakeholders to carry out annual penetration test for applications/systems.
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Job Requirements

Role Specific Knowledge and Experiences
• Graduates in relevant field
• 2 years of experience in IT support/ IT Infrastructure/System Administrator.

Role Specific Skills
• Proven experience in Windows client and Server systems, Domain Controller.
• Experience in ITIL (Server Management)
• Proven experience in Cisco switches and access point
• Experience in facilities/ premises management will be an advantage

Further Information
• Requirements. Domestic travel to cover other members on leaves.
• The British Council Teaching Centre operates on Monday to Friday from 8.00 am - 9.30 pm and on Saturday/ Sunday from 7:30 am - 9.30 pm. All
posts may be required to follow working pattern that include unsocial hours. The Branch IT Assistant post requires a working pattern that can cover for
the evening time and weekends with priority to support teaching centre’s operation.

Closing date for application – 30st September 2022 (23:59 Hanoi Time GMT (+07))

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

Job Locations

Thuy Khue, Tây Hồ, Hanoi, Vietnam

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

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285 Cách Mạng Tháng Tám, Phường 12, Quận 10, TP Hồ Chí Minh
500-999 staffs


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