IT Customer Services Officer
Job description
RMIT University Commitment
RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.
Why RMIT University Vietnam?
RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University
Rewards and Benefits:
Competitive salary package and allowances
Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays)
Private health insurance and wellness programs
Professional development and career advancement
Access to state-of-the-art facilities and resources
A vibrant and diverse campus life and more!
RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers
Position Summary
The position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems.
Reporting Line
Reports to: IT Customer Services Manager
Key Accountabilities
Handle assigned tickets from first line support.
Deliver end-user support in a professional manner for desktops, laptops, printers and audio visual equipment through telephone, email, remote desktop and visiting the user.
Coordinate the repair of minor problems with printers, computers and software on daily operating basis.
Update detailed information of tickets into the ticketing system.
Report major problems to IT Customer Services Manager.
Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.
Provide out of hours support as required by being available through mobile phone access after-hours.
Any other duties as directed by IT Customer Services Manager
Job requirements
Key Selection Criteria
Have at least 2 years’ experience in similar roles
Demonstrated general experience in IT service
Demonstrated knowledge in desktop operating systems and applications, and general troubleshooting skills
Well-developed interpersonal skills
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
English Proficiency
English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).
For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.
What We Can Offer
Bonus
Paid Leave
Others
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
19/04/2024
Experienced (non-manager)
Information Technology/Telecommunications > IT Support/Help Desk
IT Service, IT Operations, IT Helpdesk, Customer Service, Communication
Education/Training
English
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Job Locations
521 Kim Mã, Ngọc Khánh, Ba Đình, Hanoi, Vietnam
702 Nguyễn Văn Linh, Tân Phong, District 7, Hồ Chí Minh, Việt Nam
702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City
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