IT Customer Services Officer

$650 - $700

Hết hạn trong 1 ngày
821 lượt xem
Hà Nội, Hồ Chí Minh

Mô tả công việc

RMIT University Commitment



RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold to the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.



Why RMIT University Vietnam?



RMIT Vietnam is committed to excellence, innovation, and social responsibility. We welcome applications from qualified and passionate individuals who share our values and vision. RMIT University has a global reputation and ranks 140th globally and 11th in Australia in QS World University Rankings 2024. To learn more about our rankings, please check out our latest facts and figures here Reputation and rankings - RMIT University



Rewards and Benefits:



Competitive salary package and allowances



Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays)



Private health insurance and wellness programs



Professional development and career advancement



Access to state-of-the-art facilities and resources



A vibrant and diverse campus life and more!



RMIT Vietnam has been honoured with the respectable HR Asia Award as Top Employer to Work For in Asia. To find out more about RMIT Vietnam and our current vacancies, please visit our website: https://www.rmit.edu.vn/careers



Position Summary



The position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems.



Reporting Line



Reports to: IT Customer Services Manager



Key Accountabilities



Handle assigned tickets from first line support.



Deliver end-user support in a professional manner for desktops, laptops, printers and audio visual equipment through telephone, email, remote desktop and visiting the user.



Coordinate the repair of minor problems with printers, computers and software on daily operating basis.



Update detailed information of tickets into the ticketing system.



Report major problems to IT Customer Services Manager.



Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.



Provide out of hours support as required by being available through mobile phone access after-hours.



Any other duties as directed by IT Customer Services Manager





Yêu cầu công việc

Key Selection Criteria



Have at least 2 years’ experience in similar roles



Demonstrated general experience in IT service



Demonstrated knowledge in desktop operating systems and applications, and general troubleshooting skills



Well-developed interpersonal skills



Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).



English Proficiency



English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).



For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.





Các phúc lợi dành cho bạn

Thưởng

13th month bonus, private medical insurance (for you and your dependents) and annual health check.

Nghỉ phép có lương

20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave

Khác

Free shuttle bus & Free use of onsite gym
Tỷ lệ cạnh tranh

Tỷ lệ cạnh tranh

VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.

Tỷ lệ cạnh tranh

Tỷ lệ cạnh tranh

VietnamWorks tính toán tỷ lệ cạnh tranh của bạn dựa trên thông tin ứng tuyển của bạn và so sánh nó với các ứng viên khác cho công việc này sau khi bạn ứng tuyển.

Thông tin việc làm

19/04/2024

Nhân viên

Công Nghệ Thông Tin/Viễn Thông > IT Support/Help Desk

IT Service, IT Operations, IT Helpdesk, Customer Service, Communication

Giáo dục/Đào Tạo

Tiếng Anh

Không hiển thị

Không hiển thị

Địa điểm làm việc

521 Kim Mã, Ngọc Khánh, Ba Đình, Hanoi, Vietnam

702 Nguyễn Văn Linh, Tân Phong, District 7, Hồ Chí Minh, Việt Nam

RMIT University Vietnam
RMIT University Vietnam
RMIT University Vietnam

702 Nguyen Van Linh Boulevard, Tan Phong Ward, Dist.7, Ho Chi Minh City

(Xem bản đồ)
1.000-4.999 nhân viên
Uyen Nguyen

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