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Mô Tả Công Việc
The position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems.
Handle assigned tickets from first line support.
Deliver end-user support in a professional manner for desktops, laptops, printers and audio visual equipment through telephone, email, remote desktop and visiting the user.
Coordinate the repair of minor problems with printers, computers and software on daily operating basis.
Update detailed information of tickets into the ticketing system.
Report major problems to IT Customer Services Manager.
Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.
Provide out of hours support as required by being available through mobile phone access after-hours.
Any other duties as directed by IT Customer Services Manager.
Competitive VND salary (plus allowances) starting from VND16,820,000 depending on proven track record in meeting all the key selection criteria.
13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.
20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
Free use of onsite gym.
Library on campus and online - access to RMIT Australia online library.
How to apply
Please click on the ‘Apply Now’ button.
Yêu Cầu Công Việc
At least 4 years’ experience in similar roles.
Demonstrated in-dept experience in IT support.
Demonstrated knowledge in desktop operating systems deployment and applications (Mac OS/O365/Windows 10), and general troubleshooting skills.
Well-developed interpersonal skills.
Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).
The minimum requirement is IELTS with a score of at least 5.5 or 150 in Linguaskills.
5 Mar 2023 11:59 pm