IT Customer Services Officer

RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.

Your role

The position is responsible for providing day to day assistance to staff and students in their use of the University’s IT supported services including: desktop, laptop, printer, A/V, authentication, email, internet access, on-line teaching and learning systems.

Key accountabilities

Handle assigned tickets from first line support.

Deliver end-user support in a professional manner for desktops, laptops, printers and audio visual equipment through telephone, email, remote desktop and visiting the user.

Coordinate the repair of minor problems with printers, computers and software on daily operating basis.

Update detailed information of tickets into the ticketing system.

Report major problems to IT Customer Services Manager.

Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Customer Services Manager.

Provide out of hours support as required by being available through mobile phone access after-hours.

Any other duties as directed by IT Customer Services Manager.

Benefits

Competitive VND salary (plus allowances) starting from VND16,820,000 depending on proven track record in meeting all the key selection criteria.

13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check.

20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.

Free use of onsite gym.

Library on campus and online - access to RMIT Australia online library.

How to apply

Please click on the ‘Apply Now’ button.