IT Helpdesk

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

24/7 health care plan (healthy & accident)
Training workshop every month
Daily food

Mô Tả Công Việc

We are looking for an experienced IT professional to join our team in providing end-user support and
daily operations. As a Helpdesk Engineer, you will be responsible for implementing IT operations
according to policy, interpret IT related issues on both System and User side to meet corporate
requirements, and providing technical support in a fast-paced and demanding environment.

Job Description:

• Provide day-to-day support to ensure the smooth running of the computers, network devices,
printers as well as end-users’ requirements
• Troubleshoot and resolve application issues, maintain and update technical support
documentation
• Handle asset management, maintain inventory and liaise with vendors
• Manage IT infrastructure, system monitoring and reports
• Implement and monitor office IT security and antivirus
• Other duties include performing first level troubleshooting and support for scheduled server
backups
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Yêu Cầu Công Việc

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred.
Minimum 3 years' of relevant experience operating in a similar role
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
• Hands-on experience in Windows server administration and basic knowledge in Linux server
administration
• Understanding of TCP/IP, IP addressing and LAN Technology including switching and routing
fundamentals
• Professional Qualification - Microsoft Certified/CCNA is a plus
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones,
wireless controller and access points is a plus
• Competent at documenting standard/applications operating procedures
• Ability to cover after-office hours and weekend support if there are any infrastructure issues
• Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environment
• Has passion for technology and wants to make a difference with technology solutions
• Good interpersonal and communication skills to interact effectively at all levels. Strong analytical
and troubleshooting skills
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Địa Điểm Làm Việc

Lotte Tower | Ba Dinh District | Hanoi, Vietnam

Connect The Dots
"Aim to change people's lives by providing great experiments with Internet based services" - This mission leads us to be the pioneer in e-sports and one of few technology companies providing e-payment & e-commerce platforms. Some key factors about us:
One of fastest-growing technology companies in Vietnam.
Found 2009 and reached 5,000+ employees.
50 Point of Customer Service nationwide besides 3 offices in Hanoi, Ho Chi Minh and Danang cities
www.seagroup.com

Xem toàn bộ thông tin công ty
Lotte Tower | Ba Dinh District | Hanoi, Vietnam
1.000-4.999 nhân viên
HR Department
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam