IT Helpdesk Analyst (Workplace Service Desk Analyst)

IT Helpdesk Analyst (Workplace Service Desk Analyst)

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What We Can Offer

Attractive salary
Health care insurance for family
International working environment

Job Description

** Our client is an International Manufacturing company related to Food & Beverage
** This is a 1 year project contract
** Working location: VSIP 1, Binh Duong (shuttle bus is provided)

Your main responsibilities will be:
As the Service Desk Analyst you will provide functional and technical support in Workplace Services area.

Technical Support:
• Involved in Incident, Problem and Service Request Management.
• Provide workarounds and solutions based on Service Level Objectives.
• In the case of Problem Management, collaboration with IM&T Competency Centers or Solution teams to ensure timely corrective actions and testing by other users.
• Propose or recommend IM&T Services modifications to reduce user impact.
• Refer more complex problems to problem managers and/or senior level.

Communication:
• Clarify tickets logged with requesters and communicate about resolution progress.
• Ensure satisfactory customer service and prompt response times to the requesters.
• Share her/his support knowledge with peers in the same team and maintain associated documenta-tion.
• Communicate with user community to provide the status of open problems and the changes associat-ed with new solutions.
• Escalate significant issues or outages to the management.
• Develop and maintain good working relationships, resolve problems, and positively influence others in order to successfully produce customer satisfaction.
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Job Requirements

• Temporary position for 1 year term contract
• Fairly good English
• Professional experience: 2-3 years minimum relevant experience
• Strong knowledge of Microsoft based operating systems
• General knowledge of IT infrastructure : Lan, WAN, Windows servers, active directory
• Good knowledge of informatics hardware (PC, Printer, scanner, smartphones etc.)
• Basic Knowledge in SAP system (account, print)

Job Locations

Binh Duong Province

Navigos Search is the leading, most experienced and highly qualified executive recruitment firm in Vietnam. Our mission is to help people and companies achieve their dream. We do this by matching talented individuals to the jobs for which they are best suited, ensuring that our clients have the right people on board that they need to succeed, and our candidates land the job of their dream. We accomplish this mission thanks to our strong expertise in local labor market, an established and broad network of clients and candidates and a proven recruitment method of international standards.

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HCMC
25-99 staffs
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.