IT Helpdesk & Support Officer

Core Competency

1. Customer Focus

2. Integrity

3. Continuous Learning

4. Sustainability

Key Tasks and responsibilities

1. Installing the provision of IT infrastructure services, such as business applications, local and/or wide area networks, IT security and telecommunications.

2. Serving as the first point of contact for users seeking technical assistance over the phone or email.

3. Managing broad range of installation, upgrade, rollouts and troubleshooting

projects for windows based.

4. Providing help desk support quickly and appropriately, troubleshooting any all software/hardware/network issues that arise both onsite and remotely, primarily coming in the form of e-mail, phone calls, or helpdesk web portal

5. Troubleshooting any incidents by recording detailed information from users and relaying it to supervisor/IT Manager for further assistance.

6. Installing and configuring all office PCs to run at optimal levels

7. Instructing and training end-users regarding computer literacy

Education:

Bachelor’s Degree, preferably in Computer Science, Information System Management or related field.

Experience:

 At least 3-5 years of working experiences.

 Having prior experience in multi-national companies.

 Having good technical knowledge and be able to communicate effectively to understand

the problem and explain its solution.

 Good understanding of computer systems, mobile devices and other tech products.

 Being customer-oriented and patient to deal with difficult users.

Benefit:

- Performance-based KPI bonuses and 13th-month salary.

- Comprehensive healthcare benefits, including dental care and health insurance.

- 12 days of annual leave.

- Opportunities for training and business trips both domestically and internationally.

- Annual company trips and team-building activities.

- Office located in Amata IP, Bien Hoa, Dong Nai