IT Helpdesk Officer

- Provide IT support for pupils, teachers and staff;

- Install and configure hardware and software for computers, mobile phones, and Internet connection for end users;

- Install, connect and configure the peripheral devices (i.e. printers, scanners, phones, etc.);

- Provide support in operation of common devices;

- Set up video devices and sound connection for conferences, printers/scanners;

- Draw up plans and cooperation with related departments in the operations and maintenance of IT devices and rack systems;

- Install/setup the configuration (of hardware/software), maintenance and replacement of Wifi switch/router and other Internet devices;

- Provide support and coordinate with related departments to handle any incidents informed by the users or identified during the monitoring and maintenance process.

- At least one year of experience working in PC support, solving incidents, installing/managing the servers and configuring/maintaining the network;

- Have expertise in dealing with incidents about computers, network, systems, and applications;

- Have experience in supporting IT-related activities;

- Have good thinking self-learning abilities to learn new technologies;

- Have the ability to draw up work plans, manage tasks and monitor the services of the providers.