IT Industry- Sales Support Team Lead

Địa Điểm Làm Việc: Hồ Chí Minh
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Negotiable & attractive salary
Social insurance, health insurance, unemployment insurance according to Labor Laws
Clear career path and promotion opportunities

Mô Tả Công Việc

Location: Phu Nhuan
Salary: Open
Working Time: Mon - Fri

Responsibilities
• Provide broad support to the Sales Support team and oversee the execution of their key responsibilities
• Track and analyze performance of the Sales Support Specialists according to the KPIs, and manage and maintain their adherence to the sales process and SLAs
• Manage and administer all technical aspects of key systems used by Sales Support Specialists, including but not limited to generic email account management, customer query/sales order ticket management, Q2O, SAP, and other platforms/tools as and when they are implemented
• Create and maintain reports and other relevant content for monthly/quarterly/yearly executive presentations and/or board presentations, and any other presentations as required from time to time
• Troubleshoot issues faced by Sales Support on an ongoing basis, particularly where Sales Support Specialists are stuck and require assistance
• Proactively identify and make recommendations to eliminate quotation and sales process bottlenecks and inconsistencies
• Maintain regular check-ins as needed with Direct Sales, Inside Sales, Pre-Sales, Finance and Compliance to have visibility on how sales are tracking against pipeline/plan, identify roadblocks and issues faced by Sales Support for internal review & resolution, essentially serving as an important business partner and point-of-contact
• Assist with on-boarding and training new Sales Support Specialists who join the team
• Develop and maintain Sales Support policies, procedures, training manuals, and other related resources
• Regularly review and refine Sales Support team structure based on vendor segmentation/clustering or other relevant segmentation factors, provide input on account management when required, and help with planning and enhancing operational processes to support Sales
• Develop an in-depth knowledge of the company core business model and processes, acquire an understanding of IT attributes and vendor requirements in order to successfully manage Sales Support.
• Be knowledgeable in Compliance including but not limited to Denied Parties, ECCN and required documentation.
• In addition to the above, have sufficient familiarity with the core Sales Support responsibilities, which includes end-to-end involvement in the opportunity from quote to cash (support to ADM/BDM), in order to perform the tasks of a Sales Support Specialist as required, including:
• Perform reporting functions on an ongoing and timely basis, including but not limited to quotation generation, sales order generation, outbound documentation, follow-ups with internal Finance/Credit and Compliance depts. and customers:
• Quoting of hardware, software and services including Deal Registration where eligible
• Process orders received from customer and/or Sales in SAP and Q2O systems.
• Review and validate Sales order request details submitted by Sales, ensuring information tallies with necessary supporting documents.
• Overall, meet and exceed predefined service level agreements (SLA) and individual KPIs
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Minimum 5-6 years of Sales or Sales Operations experience, ideally in IT multinational environment, including but not limited to SAP and Q2O
• Minimum 1-2 years of managerial experience, ideally in IT multinational environment
• Business-focused with a sales-oriented and customer-success-driven mindset
• Ability to understand high-level sales strategies, interpret business needs, translate them into system and process requirements, and ensure local execution and business impact.
• Strong capabilities in problem-solving and crafting efficient processes, with strong attention to detail
• Results-driven mentality, contributing to an innate motivation to optimize the use of available resources and drive issues to closure
• Excellent interpersonal skills, enabling individual to interact smoothly with others across teams and levels, including but not limited to Sales Support team members, Singapore Sales leadership, other Sales leads
• Demonstrates leadership qualities

Salary
• Attractive package, with additional annual bonus (13-month bonus)
• Competitive salary, performance review periodic
Environment
• International and professional work environment
• Working in a dynamic and energetic environment
• Opportunity to work in a multi-lingual, multi-cultural and innovative environment

Client Information:

Our client is a well-known 100% foreign invested company in professional in Information Technology & Services.
Xem toàn bộ Yêu Cầu Công Việc

Địa Điểm Làm Việc

Phú Nhuận, Thành phố Hồ Chí Minh, Việt Nam

Navigos Search is the leading, most experienced and highly qualified executive recruitment firm in Vietnam. Our mission is to help people and companies achieve their dream. We do this by matching talented individuals to the jobs for which they are best suited, ensuring that our clients have the right people on board that they need to succeed, and our candidates land the job of their dream. We accomplish this mission thanks to our strong expertise in local labor market, an established and broad network of clients and candidates and a proven recruitment method of international standards.

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Ho Chi Minh
100-499 nhân viên
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