IT Infrastructure Engineer

• Work under general supervision.

• Help plan and set up IT systems, including forecasting resources and designing architecture.

• Manage job scheduling and system patch updates.

• Assist in creating and updating technical diagrams and system layouts.

• Help troubleshoot and resolve complex system issues (Tier 3 support) and work with vendors when needed.

• Contribute to writing and maintaining technical standards and documentation.

• Implement network, system, and security solutions.

• Maintain and manage hardware and software infrastructure using engineering tools.

• Collaborate with project teams, customers, and vendors to ensure smooth operations.

• Support capacity planning to meet business and customer needs.

• Understand IT Service Management processes like change and incident management.

• Create and manage tickets in the IT Service Management system.

• Assist with disaster recovery activities when required.

• Experience: At least 2 years working with IT infrastructure—network design, installation, and maintenance of systems, storage, and operating environments.

• Technical Know-How: Solid understanding of network hardware/software, system architecture, and common protocols.

• Problem-Solving: Strong analytical skills and ability to document solutions clearly.

• Team Player: Great communication skills and the ability to work well with colleagues, customers, and vendors.

• Education: Degree in Computer Science or related field, or equivalent hands-on experience.

Technical Skills

o Solid understanding of IT infrastructure, including servers, storage, and networking.

o Familiar with IT standards, policies, and service management processes.

o Hands-on experience with troubleshooting, system software, and hardware installation.

o Knowledge of virtualization, storage management, and network security.

o Awareness of emerging technologies and industry trends.

Interpersonal Skills

o Strong teamwork and collaboration abilities.

o Good communication skills—clear and professional.

o Problem-solving and critical thinking.

o Attention to detail and accuracy.

Business Skills

o Understanding of organizational processes and service excellence.

o Ability to plan and prioritize tasks effectively.

Leadership & Growth

o Willingness to guide junior team members.

o Open to learning and adapting to new technologies.