IT Manager – Vietnam

JOB PURPOSE:

Responsible for all operation in Vietnam but will increasingly be integrated in global IT-processes like development, implementing, monitoring and operations.

ESSENTIAL JOB FUNCTION:

• Lead and manage Vietnam IT team, operations, priorities, and performance.

• Ensure IT infrastructure and applications operate to the satisfaction of business and management team.

• Manage cost planning and annual budgeting, expenditure analysis & reporting.

• Manage IT vendors, contracts, and procurement.

• Manage local business demands, expectations and requirements. Lead local IT projects and implementation, major upgrades and changes.

• Contribute to the planning and execution of global IT projects, and ensure operations are in line with expectations from global and regional.

• Manage local IT infrastructure requirements, collaborate with Global Service Delivery to plan and execute upgrades and changes.

• Ensure IT infrastructure, applications, software, policies, processes and standards are aligned according to global.

• Ensure reliable operation of data and system backups; define archiving process and retention policy.

• Develop business continuity plan to ensure timely recoverability of IT systems and operations in the event of cyber-attacks, information security threats, exploits, and unforeseen equipment loss/failure.

• Routinely audit local user access rights to critical applications, represent IT function in company audits, and manage local IT assets and processes.

• Identify and implement areas of improvement for end-user engagement, customer satisfaction, feedback, and NPS to meet global targets.

• Other duties assigned

EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:

Education:

BA or BS Degree in IT or related discipline.

Experience:

• Solid experience as an IT professional, strong related experience in managing various IT infrastructure services with multi vendors.

• Good cost planning, budget management experience.

• Willing to adapt to company & foreign culture with a positive can-do attitude.

Skills/Abilities:

• Strong leadership, management and decision-making skills.

• Experience in project management and change management. PMP certified is preferred.

• Excellent communication skills (Chinese & English), proactive problem analysis skills, strong problem-solving ability.

• Partly virtualized on premises, partly cloud-based

• IT-security

• Overview of Business-applications (ERP, CAD, CRM, etc.)

*Any equivalent combination of experience and training which provides the required knowledge, skills and abilities may be substituted.

WORK ENVIRONMENT CONDITIONS / PHYSICAL DEMANDS:

- Work will take place in an office environment and is generally temperature controlled with or without humidity control. Extensive use of the computer is required. Exposure and risk to health is minimal. Employee may be required to work weekends, holidays and be on-call on occasion.

- These are considered essential duties and are illustrative of those job tasks, which are fundamental. Employees may be required to perform additional related duties as may be assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.