IT Officer

System Management

• Manage all servers on both physical host and VMWare virtual machines.

• Manage other technology tools such KeePass, Manage Engine Password Manager (if applicable), Service Desk, etc. to provide the best method to control the in-house IT Systems and assets.

• Implement an internal document for IT Department with respective IT Documentations, Manuals (IT Admin and User level).

• Upgrade the IT Systems with new releases, security update packages and/or firmware.

• Implement and manage the IT Assets Management

• Monitor IT Systems performance and provide accuracy/timely system maintains according to business requirements.

• Ensure Software licencing in full compliance with requirements and instructions

Data Monitoring & Maintenance, Backup and Security

• Ensure CIA (Confidentiality, Integrity and Availability) of business IT assets, including but not limit:

• Business data and information,

• Hardware and software configuration of critical IT systems, for example, servers, firewall, core switch, access switch,

• Backup system,

• Users’ credential and permission on all IT Systems,

• E-mail system, also, other online application system that provided by Microsoft in associated with Office 365 licenses.

• Maintain the IT Assets Register, including:

• Data Assets Register,

• Permissions Matrix,

• IT Assets Inventory.

IT Development & Team coordination

• Develop best practices and written documentation for IT Systems maintenance, implementation, and operation.

• Backup for IT Manager in some IT Tasks.

• Provide the instructions to newcomer (IT Officer) to help him/her in according with current IT System maintenance, implementation, and operation.

• Perform the needed tasks for any IT Projects implementation

IT Support as second line supporting

• Provide the second support to the end-users during IT Assets usage and IT Assets Lifecycle.

• Assist Group IT Manager in troubleshooting the IT critical systems maintenance, repairing or replacing.

• Perform other IT relevant tasks as assigned by Group IT Manager and BOD

Allplan Technical Support

• Receive requests to handle related issues (system, users management, licensing, installation, backup & restore, upgrade, update version, central file management) which assigned by Group IT Manager

• Contact Allplan Technical Team to solve the Allplan issue (if need)

• Take responsibility for Allplan support at GSI (with an additional position is Allplan Technical Support)

• Follow up, update, and report the issue status to Group IT Manager

• Report: Follow the IT Standard operating Procedure

Education: Bachelor’s Degree in Information Systems, Business, Communications, or related field.

Language: English

Experience

- Proven working experience IT System, Network, or relevant experience, ideally in a helpdesk environment.

- Experience with managing data network and telecommunications systems.

- Experience with managing IT infrastructure including systems, personal computing, help desk, servers, firewall, Cisco switches, and printers.

- Technical knowledge of Microsoft Windows on both desktop and server.

Qualifications & Essential Skills

- Ability to diagnose and resolve problems.

- Being able to respect tight deadlines and work under pressure.

- Strong multi-tasking and prioritization skills with the ability to adapt to change.

- Teamwork and practices sharing.

- Preferred IT experience in engineering company.

- Desktop: Windows 10 & Windows 11, Microsoft Office 365

- Server: Windows 2Server, Active Directory, DHCP, DNS, etc.

- VMWare: VMWare vSphere and ESXi,

- Manage Engine productivity, especially Password Manager and Service Desk.

- Acronis Backup platform.

- Sophos security solution, including Sophos Firewall, Sophos Endpoint Security Central.

• Network: Routers and Firewalls, VPN, Routing and Switching.

• Character: Adapt quickly to work, be responsible for the work