IT Officer - Support (Yêu Cầu Thành thạo Tiếng Anh)

IT Officer - Support (Yêu Cầu Thành thạo Tiếng Anh)

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What We Can Offer

Competitive remuneration
Premium healthcare for employee
Training opportunities

Job Description

HOW TO APPLY : Please apply online through the school website :

This position focuses on day to day technology support for nearly 1200 students, 300 teachers/staff, 2400 parents and event guests. Support requests are received in person, via helpdesk tickets or phone calls. Support technicians provide in class support and special event support as requested.

Support Responsibilities:

- Perform installations, imaging, configurations and upgrades to devices such as Tablet PCs, Chromebooks, Macbooks, Ipads, Networked photocopiers, projectors and smartphones.
- Install, test, assemble and configure new and existing hardware and peripherals
- Troubleshoot problems with computer and network systems, including hardware and software and make repairs or corrections where required.
- Support Audio visual configuration in classrooms and shared spaces such as the theater, black box and health rooms.
- Support the cashless card system by maintaining cash kiosks, point of sales systems and troubleshooting card problems.
- Support event attendees, audio visual, setup and take down of audio visual such as live streaming.
- Contribute to maintenance of assets over school breaks.
- Assist with the organizing and maintenance of the IT asset room.
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Job Requirements

Education & Certifications

- Bachelors degree or equivalent experience
- Industry certifications preferred such as: Amazon Solutions Architect, G Suite Administrator, CISCO Meraki or evidence of completion of online courses.
- Network Fundamentals: Active Directory, GPO, TCP/IP, DHCP, DNS, WSUS, SSL
- Experience working with Data centers and LAN rooms.
- Experience with multiple operating systems such as Windows 10, ChromeOS, IOS, Android
- Experience with G Suite, Office 365, Adobe Creative Suite, Major web browsers (Chrome, Safari, Firefox), Apple iWork.
- Has some knowledge of Programing (PHP, HTML5, CSS, Javascript, Powershell)
- Experience with Audio visual configuration in classrooms and shared spaces such as the theater, black box and health rooms.

Working in teams:
- Is familiar with service desk best practices such as: responding to support requests in a timely manor, reviewing and updating tickets multiple times per day.
- Contributes to team planning by adding tasks to the team backlog based on awareness of the team’s goals.
- Documents work such as research and new support procedures in order to share knowledge with the team.

Job Locations

G9 Ciputra Tay Ho Hanoi, Vietnam

UNIS Hanoi is...

- One of only two United Nations schools in the world. The Principles of the United Nations are central to our identity, Mission, Value and Vision
- Fully accredited by CIS (Council for International Schools), WASC (Western Association of Schools and Colleges) and the only school in Hanoi accredited by the IBO (International Baccalaureate Organisation) to offer the full IB programme (Discovery to Grade 12)
- A not-for-profit school. Tuition fees are invested directly in providing the highest quality education and inquiry based learning environment for all our students
- The original IB World School in Asia, and the first international school in Hanoi, founded in 1988 in partnership between the United Nations Development Programme, UNICEF and the Vietnamese Ministry of Training and Education (MoET) (see our Brief History for more)
- A truly diverse international community with 66 nationalities and nearly 40 mother tongues represented
- Non-selective for entry to our Diploma Programme, encouraging all students to excel and with a School diploma average well above the world average.

Our mission is to encourage students to be independent, lifelong learners who strive for excellence and become responsible stewards of our global society and natural environment, achieved within a supportive community that values diversity and through a programme reflecting the ideals and principles of the United Nations.

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G9 Ciputra, Phu Thuong, Tay Ho, Hanoi
100-499 staffs


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