IT Operations On-Site

Negotiable 308 views - Expires in 3 days

What We Can Offer

Health care plan to all employee
Company bus provides to all employees
Meal provides to all employee

Job Description

1. Objective of job
• Record and classify IT service requests and IT incidents globally and process in first level support as well as potentially second level support, in compliance with applicable ITSM processes, standards, and IT guidelines
• Alternative Operations On-Site:
• Process IT service requests and IT incidents in the office area or on shop floor systems in 1st level support as well as potentially 2nd level support for the respective sites in compliance with applicable ITSM processes, standards and IT guidelines

2. Principle activities
2.1. IT Service Desk:
• Analyze and clarify problems/ system errors with internal partners (e.g. clarify technical issues with the software and infrastructure experts, etc.)
• Create solutions for simple problems for the solutions database, according to predetermined guidelines
• Record and classify simple service requests and IT incidents globally (e.g. requests for advise on standard IT products, processing standard changes, etc.)
• Process IT service requests and IT incidents in first level support as well as potentially second level support (e.g. act as first contact person for complex and time-consuming requests for support in the office area, capture all the necessary data and supplementary information, etc.) or forward to second level support, if required
• Recognize complex incidents; provide solutions / workarounds using information on documented solutions in the solutions database if necessary
• Inform the internal customer and initiate the acceptance of services rendered
• Document actions according to predetermined guidelines
• Service office systems by using remote access (e.g. solve incidents; install standard software on office PCs, laptops, etc.)

2.2. Alternative Operations On-Site:
• Process IT service requests and IT incidents in first level support (e.g. act as first contact person for IT incidents for the shop floor systems, etc.) as well as potentially second level support at the respective site or forward to second level support according to applicable ITSM processes and guidelines.
• Document actions and solutions, if applicable, according to predetermined guidelines
• Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.)
• Conduct tests on systems or system components
• Conduct work packages in IT jobs and IT service requests on-site
• Maintain hardware and software asset management for assets on-site
• Create solutions for simple problems in the knowledge management database, according to predetermined guidelines
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Job Requirements

• Vocational/technical training usually acquired through several years of experience on the job with additional technical/vocational training in a specialized field (specialized knowledge and insight required for the application of practical methods and techniques, work procedures and processes; seasoned to master of skilled trade)
• Some differing tasks with several potential solutions, including analysis of the situation/causes
• Standardized procedures and processes, and general work instructions; progress is monitored at longer intervals

Job Locations

Quảng Nam, Vietnam

Modern wire harness systems and exclusive vehicle interiors: The name DRÄXLMAIER stands for automotive innovations – products that enhance your driving experience. Every day, approximately 70.000 associates around the world cooperate to contribute their knowledge, skills and automotive passion toward this goal. Individuals, who like to take on responsibilities, use their creativity and contribute their ideas toward the common success. Individuals like you!

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Tam Ky City, Quang Nam Province
CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

Chương trình học tối ưu gói gọn chỉ trong 12 tháng

Mang tính ứng dụng cao và phát triển các kỹ năng mềm

Nhận bằng Thạc sỹ do Đại học Jean-Moulin Lyon 3 cấp, được Bộ GD&ĐT Việt Nam công nhận