IT - Service Management Specialist III, VNG Solutions

IT - Service Management Specialist III, VNG Solutions

Địa Điểm Làm Việc: Hồ Chí Minh
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International assignments and careers in 15+ countries.
Highly scalable platforms with 100+ million users.
14 - 20 annual leaves and 30 days full-paid sick leave/year

Mô Tả Công Việc

VNG Solutions is a subsidiary of VNG Corporation, a reputable Vietnamese provider of IT services and technology on a global scale. With its key markets in the Middle East, the US, and Europe, VNG Solutions's headquarters in Vietnam is dedicated to providing enterprise-level services and empowering customers and society to advance decisively into the digital future.

VNG Solutions provides top-notch services while strictly adhering to international standards. We remain in the public eye as experts in "the next big technologies”. VNG Solutions will provide you with a creative environment with an emphasis on B2B services, where you will have the opportunity to foster your abilities and learn about various technologies to advance your career.

We are dedicated to the development and well-being of our staff members while creating a supportive work environment that allows them to reach their greatest potential.

Our IT Service Management department is looking for process-driven, talented IT Service Management Specialists across three levels (I-III) to join our remote team. As an integral part of our team, you'll be responsible for implementing, supporting, and continually improving our service management policies and processes. This role offers an exciting opportunity to shape the service management landscape within our organization, ensuring the highest standards of IT service delivery and operational excellence.


• Define, document, oversee, and support IT Service Management (ITSM) policies, processes, and tools, focusing on areas such as change, release, asset, incident, and problem management, among others.
• Understanding of GIS solutions like ArcGIS, MapBox
• Lead initiatives in service configuration management (SCM) to model applications and services, enhancing change and incident management processes.
• Develop strategies for application modeling, conduct data collection and analysis, and present reports for continuous improvement.
• Participate in outage resolution, change management compliance, and problem investigations.
• Conduct compliance audits, analyze data to identify trends, and develop actionable solutions.
• Document and track critical success factors, key performance indicators, and core operational metrics.
• Drive the implementation of service improvement initiatives.
• Manage problem records, encompassing both reactive and proactive problem management.
• Prepare and participate in Change Advisory Board (CAB) and Technical Change Advisory Board (TCAB) meetings.
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Yêu Cầu Công Việc


• 4 to 6+ years of work experience in ITSM, with a specific focus on asset and configuration management for advanced levels (II-III).
• Proven track record in measuring process performance and using metrics to drive service improvements.
• Strong technical acumen and leadership capabilities, particularly for senior levels


• Bachelor’s degree or equivalent experience.
• ITIL training and/or certification, with ITIL v4 Foundation Certification required. Advanced certification (e.g., Practitioner or Intermediate level) is preferred, especially for higher levels (II-III).
• Excellent interpersonal, verbal, and written communication skills.
• Strong analytical and problem-solving skills, with attention to detail.
• Proficient in office productivity tools (Word, Excel, PowerPoint).

Địa Điểm Làm Việc

VNG, Đường số 13, Tân Thuận Đông, Quận 7, Thành phố Hồ Chí Minh, Việt Nam
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VNG is Vietnam's leading tech firm with a diverse ecosystem of products serving the needs of 100 million customers in Vietnam and many countries globally. VNG focuses on four main businesses, including online games, communications & media, fintech, and digital business.

VNG has developed several digital products that contribute to businesses' journey of digital transformation and help Vietnamese citizens connect, transact and entertain. At the same time, the company also concentrates on long-term development by researching and exploring further opportunities in Data Centers and AI.

Our passion for leading the change and embracing challenges has driven us to our mission: “Build Technology and Grow People. From Vietnam to the World".

VNG currently has offices in Vietnam: Ho Chi Minh City, Hanoi, Da Nang, and many other offices around the world.


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VNG Campus, Khu chế xuất Tân Thuận, Quận 7
1.000-4.999 nhân viên
HR Department
Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

Cung cấp bảo hiểm cho người thân: Cha Mẹ (lên tới 70 tuổi) và Con

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