IT Service Specialist

We are looking for an IT Service Specialist to support our colleagues at the LEGO Manufacturing Vietnam factory. If you have a passion for technology, are a confident independent operator, and have a keen eye for nurturing relationships with colleagues and Factory Operations Team members at all levels, all while delivering the best possible service, we want to hear from you!

* Internal Job Title: Tech Service Specialist

*We think it’s important that you’re in control of your data and as part of the recruitment process; Your direct application at the LEGO Careers Website will be prioritized. Please copy and paste the following URL into your browser for your application: https://www.lego.com/en-us/careers/job/it-service-specialist-d3a0dcd60b1d100104d53d4ea22a0000

Core Responsibilities:

• Advanced hardware troubleshooting: knowledge of computer hardware components, diagnostics tools, and advanced troubleshooting techniques to resolve complex hardware issues.

• Operating systems: Proficiency in various operating systems such as Windows and macOS, including advanced configuration, system optimization, and troubleshooting.

• Software applications: Knowledge of O365 and its components. Being able to create simple Low Code/No Code solutions. Understand main concepts of APIs.

• Networking: Advanced knowledge of network architecture, protocols, routing, switching, firewalls, VPN, and other network technologies to troubleshoot complex network issues.

• ITSM knowledge: Active knowledge of ITIL and Agile.

• Security awareness: Expertise in IT security practices, including vulnerability assessment, threat detection, incident response, and implementing security controls.

• Mobile devices: Familiarity with mobile operating systems (iOS, Android), basic troubleshooting, and configuration of mobile devices (smartphones, tablets).

• Remote support: Ability to provide remote assistance to end users using remote desktop tools or other remote support software.

• Cloud computing: Familiarity with cloud platforms (e.g., AWS, Azure) and experience in managing cloud resources.

• Project management: Basic understanding of project management principles and experience in participating in IT projects, including planning, execution, and documentation.

Play your part in our team succeeding!

As part of the Global End-User Support organization, you will have the opportunity to help us to optimize the usage of business technologies to increase the productivity of The LEGO Group.

In the Global End-user Support team, I found very professional and motivated colleagues, working with Agile methodologies. I have not only learned a lot but also meet new friends in the company. It has been an amazing journey.

Do you have what it takes?

• Major in Computer Science or similar is preferred.

• Proficient knowledge of ITSM and IT infrastructure concepts.

• Expertise on one or more specific IT technical areas such as Active Directory, Microsoft Server environment, networking, ITIL or automation.

• At least 5 years of experience in the Information Technology field providing technical support to hardware and software.

• Data analytics and presentation documents skills.

• An outstanding service-oriented mindset.

• Open communication and international collaboration.

• Experience in manufacturing PC environment.

• Knowledge of IT infrastructure including structured cabling.

• Managing systems access to different level of data

• Data classification and confidentiality are critical.

• Good command of English

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.

• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.

• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.