IT Supervisor

Position Goals: Responsible for IT operations, infrastructure, user support, and procurement in Vietnam, while overseeing and assisting IT activities across APAC sites (Australia, Japan, China, India...). Ensure 24/7 system availability and implement solutions to improve business efficiency.

Responsibilities:

1. Client and user support

• Installation and operation of servers, network components, PCs, notebooks, printers, telephones, monitors, and other peripheral devices

• Setting up and managing user accounts in Active Directory, and access permissions

• License management, procurement of IT products based on need and compliance with PC standards

• Training and instruction of employees and the handling of software products, cell phones

2. Network and server administration

• Setting up and operating remote access and site-to-site VPN

• Monitoring of network components and reaction to faults and performance

• Continuous documentation of the network and infrastructure

• Configuration of the network infrastructure (firewall, switches, VLAN, etc.)

3. Data backup and emergency concept

• Responsible for the completeness and recoverability of data backups

• Daily check that data backup is complete and free of errors

• Restoration of data, documentation and update of the backup concept

• Design and maintenance of the ICT emergency concept

4. Supported applications

• Active Directory (users, groups, clients), Group Ware, Office 365

• Application and infrastructure servers and services

• Telephone system and other operation of the software distribution

Duties of the body

Ensure compliance with IT standards, licensing, data protection, and backup/disaster recovery. Oversee access control, enforce ICT policies, manage user/app deletions, and coordinate external support during off-hours if needed.

• Bachelor's degree in computer science or above.

• Fluent in English speaking and writing.

• Have experience in a multinational company.

• 3-5 years of working experience in IT Infrastructure Management.

• Have experience in IT project management.

• Familiar with Microsoft products like Microsoft 365, Windows Server, Hyper-V, SQL Server, Microsoft Azure Cloud or any other cloud computing platform, Microsoft SharePoint, Power Apps, and Power Automate.

• Familiar with Veeam or other backup technology, network service applications like DHCP, DNS, Forward Proxy, Reverse Proxy.

• Solid experience in configuring firewall, router, switch, and wireless equipment.

• Good experience of designing and managing a data center, top-level end-user supporting, knowledge of ITIL and experience with ticket systems.

• Hands-on experience with FortiGate firewall and other Fortinet applications will be a plus.

• A PMP Certification or ITIL will be a plus.