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Mô Tả Công Việc
At Simpson Strong-Tie, we've built a workplace where people are connected and engaged in creative thinking from day one throughout their careers.
When you think of the best a family has to offer — support, collaboration and respect — that's what we value at Simpson Strong-Tie. When there's a win, we'll cheer you on. When there's a snag, coworkers step in to help you out. Working on solutions together is just the way we do things here, and that creates an atmosphere that often feels like home.
At Simpson Strong-Tie, you'll find talented, passionate, dedicated, humble and genuinely kind people who are all connected by our shared mission — to provide solutions that help people design and build safer, stronger structures.
It's this mission and our strong people-focused values that have made Simpson Strong-Tie a unique place to work for more than 60 years — a place where you can connect, create and build your career. We invite you to learn more about our culture and why our employees are our most loyal customers.
You want to be an important member of a strong team of other makers who take pride in their work and support each other. As an IT Support Analyst, you will be responsible for first level supporting on hardware, software, network and other management tasks. That’s year one. If career growth is important to you, we not only know how to help you with that, it’s what we love to do: https://youtu.be/PUqzuWryYcU
WHAT YOU’LL BE DOING
Hardware and Software Operational Support
- Setup computer and peripherals for users.
- Take responsibility for the maintenance, support and documentation of the hardware peripherals, PCs, CCTV, Door access control and Printers…
- Analyze and support or cooperate with vendors to resolve problems.
- Install Window OS and other Software base on IT policy.
Help Desk Service
- An IT Support Technician is required to provide 1st and 2nd line support to our users at Viet Nam location and remotely all around Asia.
- Receive and respond ticket on Service – Now system. The incident ticket should be hardware software issue, or related to Servers (AD, file sharing, web app…)
- Cover any occasional issues out-of-hours alongside a third party support provider.
- Training user knowledge related to IT scope.
Cooperate with IT Global Teams
- Cooperate with IT Global Teams for global or local projects.
- Submit, assist or forward tickets to relevant teams.
- Propose appropriate IT solutions to Global Teams.
- Responsibility of monitoring about network, systems and other hardware operation.
- Manage IT Asset.
- Plan IT budget.
- Work with vendor for purchasing, contract, setup and maintenance IT items
Yêu Cầu Công Việc
- At least 2-year experience of IT Support or vocational training on Windows Operating Systems.
- Have experience about customer service and communication skills
- English skills – ability to understand English in reading, writing and talking.
- Desktop and Laptop support skills (hardware and software) - Hardware and Printer peripherals support skills
- Any Certification on Microsoft and programing skills would be welcome - Any knowledge of Citrix or Cisco would be desirable.
- Basic TCP/IP Network and Microsoft Servers troubleshooting
- Please apply CV in English
HERE IS WHAT WE OFFER
- Attractive salary with 100% SHUI applied salary during probation
- 13th month salary, Performance Bonus, Salary review annually
- Chance to collaborate and work with our global stakeholders
- We provide employee training & development to enhance skills set and competencies: external training: Soft skills, ….
- Premium health care program for you + one of your beloved ones, Annual medical check-up
- 14 vacation days and Christmas Day (25/12) per year
- Benefits for special holidays (Birthday, Marriage, Women’s Day, Tet Holidays, Mid-Autumn, New born babies, International Children ‘s Day…)
- Social Activities, Sports Clubs and Team-building events such as Company trip, Year-End party,… are carried out on a regular basis
- Young, friendly, quality and result oriented working environment under team-work spirit
- Modern working conditions and entertainment facilities at office with snacks, tea and coffee all the time
- Compliance fully to Vietnam Labor Code