IT Support Analyst

Địa Điểm Làm Việc: Hồ Chí Minh
Thương lượng 376 lượt xem - Hết hạn trong 18 ngày

Các Phúc Lợi Dành Cho Bạn

Premium Heath care for you & your family.
Able to work in an active and professional working environment.
Competitive salary and bonus.

Mô Tả Công Việc

Role & Responsibilities:
To maintain the day-to-day IT operational support for office. While providing high level of customer satisfaction, EUS Analysts are responsible for resolving incidents and requests in timely fashion and escalate to the appropriate support groups. EUS Analysts must have good balance of basic technical skills as well as customer facing skills.
Key Result Areas:
• Responsible for daily IT operations and supports
• Monitor Service Desk tickets assigned to the queue and resolve in timely based on severity level
• Install and configure computer hardware, software, systems, networks, printers, mobile phones and any other IT related devices
• Communicate with users to determine the nature of problems and best approach for resolving the issues
• Perform hardware and software upgrades as per request
• Handle projects with different functional teams to define requirements and implementation plan
• Align with line manager to handle complaints and make suggestion for improvement
• Escalate and report any emergency cases to different functional teams
• Analyze the incident tickets and determine the areas of improvement
• Maintain IT equipment inventory
• Conduct knowledge articles and guidelines, provide training session as necessary
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

• Have solid working experience as tier 1 and tier 2 end user support
• Windows 7/10 and Macintosh administration and troubleshooting skills
• Knowledge in Active Directory, VPN, Unity, Zoom, Adobe, Microsoft O365 including Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive and etc...
• Knowledge in ServiceNow ticketing system and able to view / create / resolve tickets
• Ability to troubleshoot / resolve IT issues remotely via Proxy Air, SCCM, Zoom, Teams and RDP
• Able to work independently and liaised with global teams
• Be a self-learner, a team player and able to work in different environment
• Excellent analytical and problems solving skills
• Occasionally required to work or join meeting during non-office hours
• A good team player with excellent communication and problems solving skills will be considered as End User Service VIP Support

Địa Điểm Làm Việc

Ho Chi Minh, Ho Chi Minh City, Vietnam
Xem toàn bộ hồ sơ công ty

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish most. We connect our deep sense of Purpose with our relentless drive to succeed to create value for a broad set of stakeholders.
Everything we do – from the products we make to the actions we take – is about enabling people to live sustainable and active lifestyles.

Xem toàn bộ thông tin công ty
16th Floor, Friendship Tower, 31 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
10.000-19.999 nhân viên
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Bằng Thạc sỹ chính quy quốc tế từ Pháp, được bộ GD-ĐT VN công nhận

Mang tính ứng dụng cao và phát triển kỹ năng quản lý

Gia nhập cộng đồng Alumni (Doanh nhân, Chủ doanh nghiệp nhiều lĩnh vực)