IT Support Engineer

*PRIMARY PURPOSE: The IT Support is responsible for providing support to Profectus staff relating to hardware, applications, troubleshooting computer problems and determining reason, and advice on appropriate action. He/she will manage the server, computer, laptop, printer, and other office equipment.

• Answer staff’s questions in person and via phone/email…

• Troubleshoot computer, printer, and network, problems.

• Determine the source of problems (hardware, software, user access, etc.).

• Advise staff on appropriate action.

• Serve as liaison between staff and the department to resolve issues.

• Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.

• Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.

• Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.

• Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.

• Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.

• Maintain confidentiality about the information being processed, stored, or accessed by the network.

• Document system problems and resolutions for future reference.

• Maintain the adherence to ISO27001 standards, conduct security awareness training for staff, promoting a security-conscious culture within the organization.

*REQUIREMENTS

• College or bachelor's degree in computer science, information technology, or computer information systems.

• At least 03 years’ experience working in IT Support and helpdesk.

• Intermediate English skills in communicating by speaking, writing, listening, and reading.

• Advanced knowledge of company-supported applications, and databases. Ability to learn and support new applications.

• Ability to plan, implement, test, and troubleshoot system software.

• Ability to determine computer problems and coordinate hardware and/or software solutions.

• Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems.

• Experience with Microsoft 365 suite, firewalls, VPN and securities protocols

• Knowledge of best practices in user access control, including least privilege principle, role-based access control (RBAC), and multifactor authentication (MFA).

• Experience with patch management processes and tools to ensure that software and systems are up-to-date with the latest security patches.

• Experience with JIRA, MS Azure and Active Directory is a big advantage.

• Experience or knowledge on intrusion detection systems (IDS), intrusion prevention systems (IPS) and other security tools is a big advantage.

*BENEFITS:

• Dynamic and professional working environment

• 13th&14th month salary.

• Bao Viet Healthcare insurance.

• 100% gross salary in probation

• 100% statutory insurance

• 14+ full-paid annual leave.

• A day off on Christmas day (25th December), plus 1-2 surprising Screen Free Days per year

• Annual health examination

• Monthly Happy Hour party, Year End Party, Team Building, Company Trip, Sport Day,..