IT Support Engineer

* Purpose: - You will be providing remote assistance to our UK based team. - Handling IT Infrastructure support tickets and * General Responsibilities: • Install, configure, and maintain client computer systems, software applications, and network infrastructure. • Manage and prioritize incident and service tickets, ensuring timely resolution in accordance with service level agreements (SLAs). • Conduct threat and vulnerability analysis, investigate security breaches, and diagnose software, networking, or hardware issues • Install, configure, and maintain client computer systems, software applications, and network infrastructure. • Provide on-site or remote technical support, offering solutions that meet client needs, and train clients on proper application use.Provide support and guidance to our regional office locations • Collaborate with cross-functional teams teams to enhance the overall security posture and maintain strong customer relationships * Specific Duties: • Manage and prioritize incident and service tickets, ensuring timely resolution in accordance with service level agreements (SLAs). • Document all incident resolutions within the ticketing system for future reference and continuous improvement of the support process. • Coordinate with stakeholders • Use technical expertise to help design and support new IT systems • Maintain a well-organized local IT system (hardware & software) from purchase to installation, trouble shooting and maintenance

* Personal Skills: • A real team player, who rolls up their sleeves and can take in ideas and views from all levels • Excellent communication skills (written and oral) at all levels • Ability to work in a high-pressured environment • Willingness to go the extra mile and always seek self-improvement • Strong planning and organisation skills. • Problem solving, ability to quickly acquire knowledge in new technologies. • Process improvement mind-set • Excellent time management skills with the ability to prioritise workload * Competencies: • Strong knowledge of Active Directory, Exchange, and other Microsoft technologies. • Experience with Linux, VPN, and local area network management • Knowledge of networking protocols and technologies, including TCP/IP, DNS, and DHCP. • Experience with virtualization technologies, such as VMware and Hyper-V. • MDM solutions *Desirable: • Experience with monitoring and reporting platforms like SIEM • Knowledge of scripting/ platform as code