What We Can Offer
Competitive salary, 13th month Salary
Annual health check-up and premium healthcare
Special internal programs for employee when shopping on Tiki.vn
Job Description
The Product Support Team is seeking talents. Within the engineering team, the Product Support Team monitors and works to improve the quality and stability of internal tools and user experience. We support Marketing, Merchandising, Tiki Care and its customers in product issue diagnosis and resolution in an effort to improve technical performance and customer satisfaction. The ideal candidate should be a self-starter, requiring minimal support for day-to-day activities and possess excellent time management and organizational skills.
Interested in solving complex problems that are geared towards improving TIKI and our community’s experience? Excited about sharing, learning and growing? Come join the Product Support team at TIKI.
WHAT WILL YOU DO?
- Investigate, triage and resolve issues with internal tools and platforms
- Respond to production support tickets and reports from non-technical teams
- Prioritize issues and troubleshoot them independently while coordinating with Engineering team and other non-technical teams
- Ensure quality of service and quick resolution to all production problems across a variety of complex TIKI and third-party technologies, applications, tools, products and services
- Identify areas of automation and create tools for team’s efficiency improvements
- Documenting how-to articles to build the Engineering Help Center
Read full Job Descriptions
Interested in solving complex problems that are geared towards improving TIKI and our community’s experience? Excited about sharing, learning and growing? Come join the Product Support team at TIKI.
WHAT WILL YOU DO?
- Investigate, triage and resolve issues with internal tools and platforms
- Respond to production support tickets and reports from non-technical teams
- Prioritize issues and troubleshoot them independently while coordinating with Engineering team and other non-technical teams
- Ensure quality of service and quick resolution to all production problems across a variety of complex TIKI and third-party technologies, applications, tools, products and services
- Identify areas of automation and create tools for team’s efficiency improvements
- Documenting how-to articles to build the Engineering Help Center
Job Requirements
- Experience working in tech, consulting, or an operational capacity
- Working knowledge of SQL (Basic) is required
- Good written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users
- Strong background in user support and familiarity with current web practices and concept
- Excellent interpersonal, and problem-solving skills with a strong desire to learn and to share
- This is a critical supporting role, be ready for weekend incidents and work rotation
- Know how to smile
BENEFITS
- Competitive salary
- Dynamic, open and challenging working environment
- Modern office, cafeteria; library; computer gaming, HD TV platforms
- Annual health check-up and premium healthcare
- Special internal programs for Tikiers
- Working knowledge of SQL (Basic) is required
- Good written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users
- Strong background in user support and familiarity with current web practices and concept
- Excellent interpersonal, and problem-solving skills with a strong desire to learn and to share
- This is a critical supporting role, be ready for weekend incidents and work rotation
- Know how to smile
BENEFITS
- Competitive salary
- Dynamic, open and challenging working environment
- Modern office, cafeteria; library; computer gaming, HD TV platforms
- Annual health check-up and premium healthcare
- Special internal programs for Tikiers
Job Locations
Viettel Tower, 285 Cách Mạng Tháng 8, Phường 12, Quận 10, Ho Chi Minh City, Vietnam
