IT Support Engineer

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What We Can Offer

Competitive salary, 13th month Salary
Annual health check-up and premium healthcare
Special internal programs for employee when shopping on Tiki.vn

Job Description

The Product Support Team is seeking talents. Within the engineering team, the Product Support Team monitors and works to improve the quality and stability of internal tools and user experience. We support Marketing, Merchandising, Tiki Care and its customers in product issue diagnosis and resolution in an effort to improve technical performance and customer satisfaction. The ideal candidate should be a self-starter, requiring minimal support for day-to-day activities and possess excellent time management and organizational skills.

Interested in solving complex problems that are geared towards improving TIKI and our community’s experience? Excited about sharing, learning and growing? Come join the Product Support team at TIKI.

WHAT WILL YOU DO?
- Investigate, triage and resolve issues with internal tools and platforms
- Respond to production support tickets and reports from non-technical teams
- Prioritize issues and troubleshoot them independently while coordinating with Engineering team and other non-technical teams
- Ensure quality of service and quick resolution to all production problems across a variety of complex TIKI and third-party technologies, applications, tools, products and services
- Identify areas of automation and create tools for team’s efficiency improvements
- Documenting how-to articles to build the Engineering Help Center
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Job Requirements

- Experience working in tech, consulting, or an operational capacity
- Working knowledge of SQL (Basic) is required
- Good written and verbal communication skills, including the ability to effectively communicate complex issues to both technical and non-technical users
- Strong background in user support and familiarity with current web practices and concept
- Excellent interpersonal, and problem-solving skills with a strong desire to learn and to share
- This is a critical supporting role, be ready for weekend incidents and work rotation
- Know how to smile

BENEFITS
- Competitive salary
- Dynamic, open and challenging working environment
- Modern office, cafeteria; library; computer gaming, HD TV platforms
- Annual health check-up and premium healthcare
- Special internal programs for Tikiers

Job Locations

Viettel Tower, 285 Cách Mạng Tháng 8, Phường 12, Quận 10, Ho Chi Minh City, Vietnam

Started on 3/2010, Tiki is a B2C e-commerce start-up with an intensive focus on Customer Services and social aspects of Shopping. We believe online customers anywhere deserve to be cared for as offline ones. Our passion is to bring happiness and value to each customer and become a trusted shopping destination for every family in Vietnam.

And as a team, we strongly encourage openness, creativity, and challenge to reach the top capacity of both individual and corporation.

Join us now to learn the reason why TIKI was honored as the most favorite commercial website in

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3rd Floor, Tower A, Viettel Complex Building, No. 285 Cach Mang Thang Tam Street, Ward 12, District 10, Ho Chi Minh City
1,000-4,999 staffs
People Operations Team
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam