IT Support Engineer (Mức Lương Từ 20 Triệu Đến 30 Triệu)

** Job summary:
The IT Support Engineer is responsible for providing on-site support to local main office staff and remote support for other branch offices. Occasionally involvement with IT service to external clients. Cooperate with other office’s IT staff to provide full IT service for all staff who located in around 17 offices across Asia region. Consistent customer care, quality standards, and reporting requirements are core competencies of the position. Ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the IT Support Engineer role.

1. IT Support:
- Provide daily comprehensive technical support services to local office and remote branch offices
- Quickly isolate and trouble-shoot any network, system and application problems
- Provide incident and after-action reports and analysis
- Occasionally involve the IT service delivery to external clients

2. Network & System Management
- Monitoring of existing network, PABX and servers, and provide performance and availability report and suggestion
- Assistance on IT infrastructure /network/server project
- Assist to admin data center servers with the guide from IT supervisor
- Anti-virus system management and security-related alerts screening

3. Asset Management
- Install new PCs, printer, telephone, and other IT equipment
- Distribute IT equipment, and in charge of local office IT inventory maintenance
- IT related procurement

4. Knowledge and Standards
- Follow up established procedure on finishing documentation/recording work
- Maintain IT documents and service guides, Contribute current technical information and best practices to the DSA Reference Library
- Support business processes, systems, and users by applying knowledge of information technology
- Organize and utilize all support resources provided including emails, documentation, contact lists, etc.

5. Other tasks
- Provide basic computer training to staff
- Assist users with backup procedures periodically in accordance with user backup policy
- Accomplish any other tasks as assigned by the superior