IT Support For Regional Office (3 - 5 Years Experiences)

1. Daily tasks:

• Collecting Data, Summarizing Report and Managing Status of Network, Server and Firewall, etc…

• Management and response to inquiries about networks such as firewalls, security programs (Cloud Proxy etc) installed at RQ offices under the general management.

• Supporting Internal System issue such as Business Trip, GHR, EP, etc, …

• Supporting and Problem-solving of general requests of Knox Portal, Knox Messenger and Knox Mobile including registration, changes and termination request.

• General Supporting of IT issue such as Outlook, PC Setting and Internet so on and IT device installation such as monitor, printer and scanner.

• Managing and Supporting of Video Conference System including firewall and network checking.

• Guiding and operating of IT Service Request portal including Capacity Change of Knox Portal and Outlook, …

• Response to security issues and overall security management.

• Apply the guide to the HQ’s IT organization and information Security Center to RQ and under offices.

2. Monthly/Quarterly tasks:

• Check and management of IT Infra according to Samsung security regulation.

o (Cooperate with HQ: Information Security Center & Digital Innovation)

• IT Asset Managing, Controlling and Inspection (Twice a year,1Q and 4Q).

• Support for server management at operating business sites and support for IT staff at business sites.

• Supporting and Managing of File Server.

• Management of RQ Internet Service Provider (Contract, Cost, Quality, Capacities).

• User Authorization, Checking Back-up status and Limited Capacity Status so on.

• Clearing and collecting of Knox Portal ID and SVPN on Monthly Basis.

• ID Management based on end of each month according to new or retired employee status.

• After analyzing the monthly office UTM inspection result report and security inspection result report, report it to the general manager.

• Collecting and Managing of IT Invoices and Cost Chart.

• Cost Analysis of issued invoice comparing amount and user list, and recording on cost chart.

• 3 - 5 years experiences in IT area of multinational companies.

• Languages: Conversational English is highly required; Korean is an advantage.

• General Knowledge and understanding of IT Device (PC, AP etc), Window, Network, Firewall, Server.

• Good understanding of IT Security policy.

• Document handling with cost analyzing (Summary, Reporting and Payment).

• Analytical skills and understanding the concept of System and its Integration with SAP is advantage.

• Willing to learn, Self-driven problem solving, Handling multiple tasks simultaneously, Management Skills.

• Send CV (Korean + English/Vietnamese)