IT Support / Global Service Desk Analyst

IT Support / Global Service Desk Analyst

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What We Can Offer

Bonus package (13th salary, KPIs bonus up to 3-month salary)
Personal accident & health-care insurance
At least 12+ annual leave; Flexible working time

Job Description

- Support our international customers in Swiss Post Group following processes and workflows which defined and designed base on ITIL framework.

- Communicate and collaborate globally with not only users but also colleagues to bring out the best support services.

- Monitor and manage queue center to make sure every single ticket is strictly going through our workflow within SLA (Service Level Agreement).

- Handle and resolve all requests, incidents related to Office 365.
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Job Requirements

College /University Degree in Information Technology or equivalent.

***Technical skills and experience
- Minimum Experience: 1- 3 years
- Analysis and troubleshooting skills
- ITIL knowledge is plus
- Work effectively with colleagues or by your own
- Researching and collecting information skills
- Experience from a position working cross-organizational and Global scale

**Soft-skills:
- Good at English (Must)
- Strong analytical and problem-solving skills.

The combination of a European Management team and ambitious employees from well-known local and international universities give us the chance to offer our products and services of European quality but made in Vietnam. This concept provides us with an important competitive advantage in the international market. We strive to provide a friendly working environment where people feel like a family and are free to voice their opinions.

What are you waiting for? Join our international team today!

1. Great Benefits:

- Competitive salary and bonus package (13th salary, KPIs bonus up to 3-month salary)
- Personal accident & health-care
- At least 12+ annual leave
- Meal & Parking Allowances
- Flexible working time
- Company trip, Team building, Sports and Gyms.

2. Advance your career:

- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.

3. Break your limits:

Innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

4. Go Global:

The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of Swiss Post Solutions. Our customers, which are 20% of Fortune 100, are located from around the world.

Notes: Only suitable candidates will be contacted and invited to participate in an interview.

Kindly visit our website for further information www.spsvietnam.vn

Thank you for applying at Swiss Post Solutions Vietnam.

Job Locations

Floor 8, Saigon ICT Tower, Quang Trung Software City

Swiss Post Solutions Ltd is a part of Swiss Post specializing in Data Entry and Business Process Outsourcing services. As a company with strong and rapid growth, we have been recognized as a leading IT company and TOP 5 ICT in Vietnam.

Our goal is to be a reputable worldwide service provider, providing outstanding quality at the most competitive price and the highest level of information security.

The combination of a European Management team and ambitious employees from well-known local and international universities give us the chance to offer our products and services of European quality, but made in Vietnam. This concept provides us with an important competitive advantage in the international market. We strive to provide a friendly working-environment where people feel like a family and are free to voice their opinions.

Joining Swiss Post Solutions Ltd today, you can enjoy:
- Professional and challenging working environment
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Friendly colleague
- Promotion & bonus opportunities
- Long-term commitment

Read full company information
Floor 8, Saigon ICT Tower, Quang Trung Software City
1,000-4,999 staffs
Hr Department
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam