What We Can Offer
- Communicate and collaborate globally with not only users but also colleagues to bring out the best support services.
- Monitor and manage queue center to make sure every single ticket is strictly going through our workflow within SLA (Service Level Agreement).
- Handle and resolve all requests, incidents related to Office 365.
***Technical skills and experience
- Minimum Experience: 1- 3 years
- Analysis and troubleshooting skills
- ITIL knowledge is plus
- Work effectively with colleagues or by your own
- Researching and collecting information skills
- Experience from a position working cross-organizational and Global scale
- Good at English (Must)
- Strong analytical and problem-solving skills.
The combination of a European Management team and ambitious employees from well-known local and international universities give us the chance to offer our products and services of European quality but made in Vietnam. This concept provides us with an important competitive advantage in the international market. We strive to provide a friendly working environment where people feel like a family and are free to voice their opinions.
What are you waiting for? Join our international team today!
1. Great Benefits:
- Competitive salary and bonus package (13th salary, KPIs bonus up to 3-month salary)
- Personal accident & health-care
- At least 12+ annual leave
- Meal & Parking Allowances
- Flexible working time
- Company trip, Team building, Sports and Gyms.
2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
Innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of Swiss Post Solutions. Our customers, which are 20% of Fortune 100, are located from around the world.
Notes: Only suitable candidates will be contacted and invited to participate in an interview.
Kindly visit our website for further information www.spsvietnam.vn
Thank you for applying at Swiss Post Solutions Vietnam.