IT Support Manager

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What We Can Offer

Health care plan
15 days annual leaves
Lunch and unlimited snacks

Job Description

As an IT Support Manager you will be reporting to the Chief Technical Officer. This will be a a hands-on position which will see you overseeing the operational excellence of the Information Technology systems within the business while providing high levels of service to internal local, regional and remotely located staff. Ensuring they receive a high level of professional, efficient and effective service.

Achievement of the objectives set by the Group IT Department
– Playing a key role in defining the strategy and objectives in terms of IT development.
– Manage all IT infrastructure and services across the business
– Ensure daily availability of core business systems & applications.
– Install, configure & maintain software and hardware both PC and Mac as required
– Provide IT support to internal staff (between 80-100 users)
– Resolving IT related issues in a timely and professional manner
– Management of MS365 processes including scheduled system backups and DRS
– Proactively manage preventative policies on infrastructure & security components
– Supporting basic devops projects

IT department management
– Plan the department's activities and ensure that schedules are respected.
– Ensure the management of subcontracting: call for tenders, choice of service providers, contract management, technical monitoring.
– Able to configure modern client and server technologies (Mac and Windows), networking and security, databases, virtualized environments in a cloud based environment.

Network and infrastructure knowledge
– Installation, maintenance and security of the operating and information system
– Supervise the purchase of computer equipment and software.
– Supervise the infrastructure of local information networks and guarantee their operation and security (in collaboration with the CTO).

Plan maintenance plans
– Define the quality and security policies and procedures for information systems.
– Guarantee proper compliance and governance with the clear documentation to support/
– Responsible for the migration of local tools to all Group tools
– Support and assistance to users and cross-functional functions
– Provide technical support and assistance to users.
– Identify all the internal communication means required for the implementation of new IS projects, submit them for validation to the CTO before installation.
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Job Requirements

– University degree in an ITS field
– 5 to 8 year's experience
– Experience in team management and project management.
– Microsoft operating systems: Windows 10 and Azure AD and federated SSO models.
– Experience on OAUTH and SAML protocols.
– Experience in MacOS management.
– Experience in Office365 and M365 configurations.
– Knowledge of Apple Business Manager product suite.
– Sound understanding of the full range of network layers: cabling, patch panels, switches, VLANs, LANs, WANs, VPNs, routers, DNS, DHCP and enterprise wi-fi.
– Ability to interact confidently with internal staff on technical issues.
– IT certifications such as MCSE will be an advantage.
– Well – organized, independent, timely & pro-active in carrying out duties .
– Good team management capabilities, fluent English and Vietnamese.
– A proactive and can-do approach to your role.

Job Locations

309-311 Hoàng Diệu, Phường 6, Quận 4, TP, Ho Chi Minh City, Vietnam

Totally Awesome is the world’s most advanced forum for brands engaging kids, teens and families, to safely interact across thousands of apps, games and websites. We enable a kid-safe ecosystem with more than 300 million monthly active users across APAC. We adhere to and support international governments’ most advanced regulations protecting kids’ data privacy. We do this through the deployment of bespoke technology designed specifically to offer kids contextual and customised content through age-appropriate engagement.

The TotallyAwesome kids metaverse reaches over 300 million kids monthly across desktop, mobile and online video.

Its headquarter is in Singapore, with offices in Australia, India, Indonesia, Japan, Philippines and Vietnam.

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Lầu 3, 309-311 Hoàng Diệu, Phường 6, Quận 4, Hồ Chí Minh, Việt Nam
25-99 staffs
HR Department


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