IT Support - Remotely Support Global Centre

IT Support - Remotely Support Global Centre

Địa Điểm Làm Việc: Hồ Chí Minh
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Các Phúc Lợi Dành Cho Bạn

13th month bonus, quarterly team target bonus
Healthcare package (includes personal accident insurance and annual health check-up)
Annual leave, sick and child-sick leave

Mô Tả Công Việc

With almost 400 employees worldwide, the SPRING family is a large advertising group working with large and international brands. The SPRING family group represents numerous Danish companies throughout Denmark, Sweden, Norway, Germany, England and Vietnam.
Together with the rest of Group-IT in SPRING family, you will be part of supporting and configuring the IT solutions that our customers use in a large global network. You will be a part of a dedicated IT team, that counts 8 employees in Denmark and Vietnam. Your working office will be in HCMC alongside our 4 IT-staffs, that every day live our vision, Better Together. Being better together means that cooperation, engagement, fun, and joy are a fundamental part of our culture. We believe in professional friendships across borders, and we are proud that everyone contributes to making this a great place to work.

Committed, and Dedicated.
As an employee of the 1st line team, you will be the first person our customers will meet when they call or write to the SPRING family. In this function, it is important that you can define the IT problem so that the customer can move forward quickly. For that, you need your experience with support in IT, both on the Windows and MAC platform, your strong customer service gene, and you’re understanding that speed plays a significant role for the customer.

Your tasks will include:
• Answering user inquiries on MS teams or on phone
• Defining and managing issues
• Problem solving IT related issues.
• Escalation of problems to 2nd or 3rd support
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

We expect you to:
• Passionate about customer service and support.
• Have more than 3 years of experience with IT support for larger companies and has a structured approach to task solution.
• Have experience with ticket systems, preferably ServiceDesk, but not a requirement.
• Have knowledge of Office365 administration.
• Good in both writing and speaking English (TOEIC 700).
• Good overview and can prioritize tasks.

You are offered:
• Innovative work environment with skilled and committed colleagues.
• Central role in an important function.
• Becoming a part of a global IT department.
• Salary according to qualifications.

Working hours:
• Monday to Friday, from 2 PM to 10 PM .

Reporting:
• You will report to Group CISO.

Địa Điểm Làm Việc

60a Hoàng Văn Thụ, Phường 9, Phú Nhuận, Ho Chi Minh City, Vietnam

ABOUT SPRING PRODUCTION
We are an experienced global team with more than 230 specialists in creative production of industry-leading graphic, digital and 3D & Motion solutions - in offices in Vietnam, Denmark, Germany and in the UK. With a sharp focus on collaboration and optimization, we deliver cost-effective, high-quality marketing materials to some of the world's most ambitious brands and creative agencies.
Please visit our website spring-production.com for more information about our clients and way of working.

REMUNERATION PACKAGE
• Healthcare, accident insurance and annual health check-up
• An attractive package of annual leave, sick leave and child-sick leave above the law
• An international working environment that is constantly moving
• Teambuilding activities and social events (company trips, New Year’s party, team building, charity trip, gifts for Tet and mid-autumn occasions, “lucky money”, quarter team bonus)
• We focus on personal and professional growth, adding to your skillsets, and always challenging the status quo
• If applying from abroad, you will get the chance to live and work in the vibrant, young and ever-evolving city of Saigon

WE OFFER
• A cool place to work
• We promise that you will get busy, you will have fun, you will be challenged, and you will become more skilled. In other words, you will not be bored
• An attractive package: 13th-month salary, health care and annual health check-up, personal accident insurance, annual leave, sick and child-sick leave package regulated by Vietnam Labor Law, interesting team building activities, trips and social events (company trips, New Year’s party, team building, charity trip, gifts for Tet and mid-autumn occasions, “lucky money”, quarter team bonus)
• Free parking
• Meal allowance, mobile allowance and petrol allowance
• Refreshments area with football table and drinks
• Rooftop pantry and coffee rooms and social area with Ping Pong and table football
• An international working environment that is constantly moving

Xem toàn bộ thông tin công ty
60A Hoàng Văn Thụ, Phường 9, Phú Nhuận, TPHCM
100-499 nhân viên
HR Department
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

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