IT Support Specialist

Job Locations: Ha Noi
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What We Can Offer

Additional healthcare insurance
Training and development opportunities (English, PMP, CSM)
Onsite opportunities in US, UK

Job Description

This position will be primarily supporting the company’s employee base and IT infrastructure via our ticketing system. This position will handle Tier 1 and 2 level tickets, supporting our end users and office networks, as well as assist with server and network maintenance when applicable. In addition, this position will be involved with IT projects and initiatives.

MAJOR RESPONSIBILITIES INCLUDE:
- Supporting Fortna’s end users through the ticketing system, handling Tier 1, 2 and some Tier 3 elevated issues.
- Creating and using Images to build laptops for associate use
- Perform hardware swaps for malfunctioning machines and contact appropriate support channels to rectify issues with Fortna hardware
- Administering IT services and tools
- Administering Fortna’s data and document management systems
- Administering Video Conferencing equipment for company updates and client meetings
- Familiarizing and assisting with network and server devices and environments
- Installing and testing of software and hardware upgrades
- Troubleshooting and resolving system issues as they arise
- Responding to operational needs and questions of Fortna Associates in a timely manner
- Establishing network users, environments, directories and security measures
- Conducting the separation procedures such as disabling all user accounts, backing up data, running and providing reports, and providing access to email and data when required
- Perform IT Training sessions for new associates during onboarding, and ensuring associates receive demonstrations of software programs used at Fortna
- Create documentation for Fortna systems and procedures
- Responding to operational needs and questions of Fortna Associates in a timely manner
- Identify opportunities for improving service delivery methods and procedures with direct supervisor
- Identify ideas that can benefit of the department and the Company with direct supervisor
- Remotely supporting English and German speaking Associates in other geographical regions of the world
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Job Requirements

REQUIRED EXPERIENCES:
- 4-year degree in information systems, computer science or related field or 2-year Associates/Technical degree or equivalent work experience
- Experience in network or system administration in a corporate office environment
- Experience in the setup and installation of Windows operating systems and MS Office products
- Working knowledge of other programs such as Visio, Project, SharePoint, PRTG
- Knowledge in internal communication tools
- Proven success driving process improvements
- Ability to document and communicate important items in a clear concise manner for the benefit of a non-technical audience
- Ability to listen and respond to questions and issues in a positive manner
- Ability to maintain complete confidentiality
- Ability to respond immediately and consistently to critical issues
- Willingness to take ownership of projects and job responsibilities with minimal supervision
- Ability to motivate team and teach through positive examples
- Team player mindset who willingly assists others whenever possible
- Strong interpersonal, organizational, time management and problem solving skills
- Ability to travel nationally and internationally
- Ability to speak and write in English is a must

BENEFITS:
Successful candidate will become a member of Fortna Vietnam - the professional and motivated team with attractive offers:
● Professional working environment
● Competitive salary with annual salary review and annual performance bonus
● Onsite opportunities in US, UK (1-3 months/year)
● Flexible working time
● Annual company trips, team building activities
● Wellness and voluntarily activities support
● Additional health-care insurance
● Training and development opportunities (English, PSM, PSPO,...)
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Job Locations

tòa nhà Handico Tower, đường Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, TP.Hà Nội, Việt Nam

Fortna Vietnam is a Fortna Inc's wholly-owned entity recently established in 2016. Fortna Vietnam main business focuses on Software Development to build the market-leading warehouse execution software solutions which is used by its worldwide customers.
Fortna Inc. provides supply chain services to customers in the United States and internationally. It offers distribution services, including network, inventory deployment, flow path, and fulfillment strategy services; operations improvement services, such as assessments and labor optimization; operations design, operations implementation, and client lifetime performance; FortnaWCS, a warehouse software to manage and control the flow of work through the distribution center; and warehouse management systems. The company serves automotive aftermarket, consumer goods, electronics, food and beverage, footwear and apparel, industrial distribution, life sciences, retail, sporting goods, and third party logistics industries. The company has been long serving many big corporations such as Carter, Target, Advanced Auto Parts. Fortna Inc. was founded in 1946 and is based in West Reading, Pennsylvania.

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Tầng 22, tòa nhà Handico Tower, đường Phạm Hùng, Phường Mễ Trì, Quận Nam Từ Liêm, TP.Hà Nội, Việt Nam
25-99 staffs
HR Department
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

Chương trình được thiết kế đặc biệt dành cho học viên vừa học vừa làm, quỹ thời gian ít

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

Học phí tối ưu, tiết kiệm nhiều nhất, thời gian đào tạo rút ngắn còn 1 năm tại Việt Nam