Các Phúc Lợi Dành Cho Bạn
Mô Tả Công Việc
• Support any resource on projects as assigned.
• Load & verify software packages. Troubleshoot and resolve end user issues.
• Resolve site level Incident management.
• Provide Support via phone for offsite users.
• Purchase software and hardware via the P.O. Process.
• Provide Maintenance and Support of Audio Visual equipment.
• Perform basic level of support for users on IT baseline apps.
• Responsible for monitoring the Service Desk system queue and resolve tickets in a timely manner.
• End user technical assistance.
• Installs, identifies, and repairs hardware and peripheral components such as monitors, keyboards, printers, and disk drives.
Yêu Cầu Công Việc
• At least one year of experience as IT Helpdesk/IT Support position.
• Knowledge of all Microsoft applications/utilities..
• Must have a service-oriented attitude, customer focus, sense of urgency, and professional demeanor.
• Ability to understand network and system architecture