IT System Analyst

*Job Purposes

-To deliver IT solutions to internal and external stakeholders, in-line with business objectives and operational requirements;

-To provide professional IT service delivery;

-To drive system usage, and support digitalization and innovation initiatives within MCL / MSK.

*Responsibilities

Implementations

-IT System Analyst

• Joining workshops for drafting SDD / BusNar with internal and external stakeholders

• Creating FBRs and any CRs from the workshops, including

• integration technical requirements

• dashboard and reporting requirements

• new system functions

• Performing system configuration and report development

• Performing unit testing, system testing on the CRs, configuration, reports, and integration

• Conducting Super User training, if required

• Working with Super Users to create UAT scripts, and to assist the testing with operation users

• Troubleshooting and coordinating resolution for issues found during testing

• Providing support during Go-live and Hyper care period

-Technical Support / BAU Request Support

• First-level support to both implementation teams and ongoing operations.

• Developing labels, reports, and interfaces as needed.

• Providing post-production support to ensure system stability and issue resolution.

• Coordinating with other technology teams (e.g., AOT, PE, GIT, and others) to address issues.

• Driving process improvements, which may involve taking a leading role in projects or Change Requests (CRs).

• Coordinating with various teams and informing operations and customers about planned downtimes, code freezes, and other system maintenance activities.

Education: Bachelor’s Degree or higher

Qualification/Certification:

• Computer Science, Information Technology, Information Management or equivalent practices

• Having CCNA, PMP, IELTS, TOEIC, etc. is a plus

Competencies:

-Must-have

• 3+ years of working experience in system implementation or development

• Been working as developer, technical consultant or business analyst

• Knowledge in one of supply chain’s core systems such as WMS, TMS, OMS, CMS, etc.

• Good command of English skills

• Programming skills using 1+ coding language, Excel VBA, and Power-BI

• Able to work independently and proactively under minimal supervision

• Attention to details and result-oriented mindset

-Nice-to-have

• Knowledge of ERP system, E-com platform, Network & Infrastructure

• Been working in global corporation and coordinating with multiple onsite and offsite teams

• Excellent in communication and presentation skills

• Knowledge of supply chain execution in any of the following verticals: distribution center, fulfillment warehouse, x-dock, service logistics, etc.