IT User Support

Purpose:

• Monitor, maintain computer systems, internal networks, internet, telephones.

• Install, configure and diagnose computer hardware. Install software and resolve technical software issues.

• Support end users in using computers, software and IT equipment.

• Make sure to keep existing applications in optimal use

• Ensure continuity of service

• Provide a quality support

Duties:

✓ Installation and Update software

✓ Configure applications

✓ Assisting with systems integrations

✓ Verify and analyze application backups

✓ In charge of planning installations / updating / maintenance operations with external partners

✓ Ensure that policies are followed by employees

✓ Manage User Devices (computers, printers, scanners, photocopiers, etc.).

✓ Manage Communication Information (switchboard systems, fax machines, telephones, etc.).

✓ Diagnose and fix technical errors related to software and viruses.

✓ Diagnose and replace damaged equipment, replace ink for printers and fax machines.

✓ Manage Username, Email, Internet line, entire infrastructure/server system of BU.

✓ Provide a monthly report of on the general state of applications.

✓ Identifying and resolving application and infrastructure issues.

✓ Complete the ticket application for each intervention

✓ Provide user training

✓ Delivering regular and customized training to teams within the business

✓ Provide a monthly report of incidents handled with suggestions to reduce incidents in the next month.

✓ Basic knowledge of network: IP, VLAN, DNS, VoIP, Camera

✓ Basic knowledge about domain controller, user, group, policy

✓ Knowledge of computer structure and experience in troubleshooting for computers and network.

@ Education: College or University degree: Information Technology

@ English: Intermediate

@ Others:

• Ability to explain complex ideas to those with limited IT and systems knowledge

• Listening ability and patience

• Customer service experience

• Production industry experience

• Knowledge ERP, Office 365

• 3 years’ experience in similar position

@ Related skills:

• Ability to plan and organize work reasonably

• Develop communication and teamwork skills

• Communication and presentation skills with people who need support

• Ability to judge and be decisive in work