[Jacob&co.] Luxury Boutique Manager - Quản Lý Cửa Hàng Cao Cấp

• Act as a Brand ambassador on the boutique floor and beyond

• Provide direction and drive your team to fulfill your boutique’s mission and objectives

• Grow and inspire boutique team to surpass the expectations of clients

• Partner with Jacob & Co watchmarker and jeweler to exchange product knowledges and roll-out

boutique and customer experience initiatives (including after-sales)

• Develop strong, lasting relationships with clients and build emotional connections with them

• Own and lead various operational functions within the Boutique, including alterations, sales,

after-sales services and customer care communications

• Be the ultimate expert on SoP, systems and tools and act as a resource for entire Boutique

• At least 5 years of solid experience in retail operations and managerial position with a

successful track record prefer from the luxury retail, watch and jewelry industry is a must.

Timepiece and jewelry related certificate (e.g. FHH/GIA) holder is an advantage

• Excellent communication, able to adapt communication style to suit with different audiences

• Leadership and management skills

• Passion for luxury fashion, strive for excellence and eye for details.