Japanese Business Support - Call Center Staff

Working Location: Ho Chi Minh city, or Ha Noi city, or Da Nang city.

Japanese Business Support - Call Center Staff who will provide business operation support service to Japanese clients. The position involves daily communication with Japanese client to handle various kinds of service requests as follows:

• Handle queries, questions from customer.

• Check the operation/process in system.

• Give answer and resolution for customer's questions/difficulties.

• Collaborate with multiple team (Japanese team, India team) to analyze and resolve the problem.

• Bachelor’s degree or equivalent diploma.

• Japanese level: N1/N2 or equivalent (especially speaking and writing skills).

• Have experience working with Japanese customer and Japanese system.

• Good understanding of Japanese's working culture, Japanese's business manner.

• Ability to collaborate and work in a cross-functional, or multi-national team environment, work directly to client for analyses and collect requirements.

• Good at logical thinking and analysis.

• Self-motivated and eager to learn (in business domain, software engineering, language).

• High responsibility and teamwork spirit.

• Proficiency in English is a plus.