Japanese N2 - Customer Support Specialist (Salary up to 1000$)

Japanese N2 - Customer Support Specialist (Salary up to 1000$)

Job Locations: Ho Chi Minh
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What We Can Offer

Competitive salary and bonus
Social insurance, health insurance, unemployment insurance according to Labor Laws
Professional, dynamic working environment

Job Description

- Receive ticket and call in the system.
- Classify ticket into categories and follow correct defined procedure of company.
- Follow up, coordinate with internal team via email, skype call, and company system.
- Update status and log record of ticket status, and date of completion.
- Follow standard operating procedure (SOP) and ensure company's system security standard.
- Monitor and proactively recommend solutions to the company to reduce process time.
- Training will be provided by the company.
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Job Requirements

- Japanese: N2 or equivalent to N2
- Experience working in Japanese company or in Japan is a PLUS
- English: Communication (as trainings and system are in English)
- Logical thinking to understand and follow procedure
- Report and problem solving experience
- Team spirit and ambitious in career development

+ Working time: Rotate by shifts:
. Shift 1: 14:00 to 22:00
. Shift 2: 22:00 to 06:00
. Shift 3: 06:00 to 14:00
+ Working day: 5 days per week (including Saturday and Sunday)
+ Working location: Ton Duc Thang, District 1, Ho Chi Minh City

* Benefits:
- International working envinronment, opportunity to work and improve language skills with native speakers.
- Opportunity to be promoted
- Lunch and parking allowance
- Night shift allowance (extra 30% on base salary)
- Project perfomance bonus
- 13th month salary
- Annual salary review

Job Locations

Saigon Trade Center, Đường Tôn Đức Thắng, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Việt Nam

DIGI-TEXX takes part in business processes and operation of the clients and make things better with our experts, process experience and innovative technologies. By better we mean digital, intelligent, accurate and efficient. We are the reliable partner of banking-, insurance- and telecommunication clients in their digital transformation journey. Our digital innovators help clients to audit their transformation status. Together we propose solutions for the top challenging projects across industries with distinct technologies.

We are 100% German Invested Company with the headquarter in Ho Chi Minh City, offering BPO/ITO solutions globally with 1,500 members. Our service delivery philosophy for 20 years is German Quality – Made in Vietnam. DIGI-TEXX works based on the three cornerstones towards our precious employees, clients and society which are Innovative – Collaboration – Integrity.

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2nd Floor, Anna Building, Quang Trung Software City, District 12, HCMC
1,000-4,999 staffs
HR Department
TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

TUYỂN SINH THẠC SỸ TÀI CHÍNH - ĐẠI HỌC JEAN MOULIN LYON 3 (CH Pháp)

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Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do ĐH. J.M Lyon 3 (Pháp) cấp có giá trị toàn cầu

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