Junior Client Support Officer

PRIMARY PURPOSE: Support the management of the supplier mailbox, communications and the reconciliation of supplier statements with client records, ensuring accurate and timely resolution of queries and discrepancies.

KEY ACCOUNTABILITIES:

• Act as the first point of contact for supplier inquiries via email.

• Monitor and manage the supplier query mailbox, ensuring timely responses within agreed SLAs.

• Reconcile supplier statements against client ERP records, investigating mismatches such as missing invoices, duplicate payments, or unapplied credits.

• Liaise with internal teams and suppliers to resolve disputes or complex issues.

• Maintain accurate documentation and ensure compliance with client and company procedures.

• Prepare regular reports, dashboards (Power BI), and reconciliation KPIs for management and client steering committees.

• Highlight risks, recurring issues and opportunities for process improvement.

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field.

• 0-2 years of experience in accounts reconciliation, supplier support, or finance operations (graduates welcome).

• Excellent written and verbal communication skills in English.

• Proficiency in Microsoft Excel and email management tools.

• Familiarity with ERP systems (Oracle preferred).

• Strong attention to detail, problem-solving ability, and eagerness to learn.

• Team player with a customer-focused mindset and ability to work independently.

• English CV required

BENEFITS:

• Learning opportunities (ERP, Power BI, client interaction).

• Clear career development path.

• Collaborative environment

• Annual 13th and 14th month salary bonuses

• 14+ full-paid annual leave

• A day off for Christmas Day (25th December)

• A day off for Boxing Day (26th December)

• Training Courses on Coursera

• Personal Health Insurance Card

• Annual Health Check

• Company trip/ Team Building/ Sport Day/ Year End Party

• Parking fee

• Mid-Autumn gift/ Tet gift/ Happy hour/...