Junior Customer Support Officer – Email Team

Địa Điểm Làm Việc: Hà Nội
Thương lượng 1034 lượt xem - Hết hạn trong 8 ngày
Mức độ phù hợp công việc - Xem chi tiết

Các Phúc Lợi Dành Cho Bạn

Competitive salary; Full salary during probation
Global health insurance package
Career Path: Devote, learn, and grow to become a Project Manager or Product Owner

Mô Tả Công Việc

ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a cumulative average growth rate of over 400% in just under 3 years. Our mission now is to build direct-to-consumer brands and increase customer LTV.

We are looking for a customer-centric agent with extensive communication skills and a deep understanding of customer satisfaction insights. You will build strong and long-lasting relationships with our customers and your efforts will drive customer satisfaction, happiness, growth and bring added value to the organization.

This role is perfect for you if you are a self-starter, have at least 1 year of experience in customer service backed by proven tracked record implementing top notch customer service programs, policies and processes.

WHAT YOU WILL DO
- Answer and address a high volume of incoming email or chat inquiries related to product issues, sales policies, and order status in a professional and courteous manner
- Provide exceptional levels of customer satisfaction by demonstrating patience and empathy towards customers from diverse cultures and backgrounds in the US
- Identify and escalate issues to higher-level management when necessary
- Collaborate with the sales and fulfillment teams to inform customers of delayed supplies or issues hindering on-time fulfillment and suggest item substitutions when necessary
- Adhere to performance metrics to meet service level expectations and assigned KPIs
- Participate in constructive quality feedback sessions with managers to enhance performance
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

WHAT WE ARE LOOKING FOR
- Bachelor Degree or Equivalent
- Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or equivalent
- Have at least 1 year of experience in customer service support; preference given to candidates from customer-facing sectors or with experience in a start-up environment
- Have sought knowledge of customer service practices and principles
- Customer relationship management experience is strongly desired
- Experience with support applications like Freshdesk, Zendesk, Teamsupport is nice to have
- Ability to handle the stressful situation and establish rapport with the client
- Ability to present yourself and the company in a professional manner

WHAT YOU CAN EXPECT
At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:

- Competitive salary (Upto 14M VND)
- Full salary during probation
-12 days work-from-home & 12 days of paid annual leave
- Global health insurance package for yourself and annual health checkup
- Guaranteed 13th month salary
- Quarterly bonus & Year-end bonus as part of our profit sharing program
- A Pantry & a Crossian Cafe stocked with goodies, ready to serve
- Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
- General company T&D Program + dedicated T&D budget for managers
- Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Please note that we appreciate all applicants for their interest; however, only those candidates selected for interviews will be contacted.

Địa Điểm Làm Việc

Tầng 1, Pax Sky, 63-65 Ngô Thì Nhậm, Phường Phạm Đình Hổ, Quận Hai Bà Trưng, TP Hà Nội, Việt Nam

Về Chúng Tôi

Crossian is a high-growth technology-driven ecommerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach a collective CAGR of over 400% in just under 3 years. Our mission now is to build DTC brands and increase customer LTV by providing best-valued products backed by no nonsense customer service policies as Customer Centricity is at the core of our values.

Why choose Crossian?

At Crossian, our people are the key to our success. We believe in creating an attractive total compensation package (TCP) that not only retains employees but allows them to excel in their profession. These include:
- Competitive gross salary
- Full salary during probation
- 20 days work-from-home & 12 days of paid annual leave
- Global health insurance package for yourself and direct family members
- Guaranteed 13th month salary
- Quarterly bonus & Year-end bonus as part of our profit sharing program
- A Pantry & a Crossian Cafe stocked with goodies, ready to serve
- Lots of other company benefits including 5* annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events
- General company T&D Program + dedicated T&D budget for managers
- Other benefits in accordance to Company's Policy and Vietnam Labor Laws
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Phúc Lợi Công Ty

Salary

Competitive salary (negotiable, depending on what you bring to the table)

Young, dynamic, transparent and open-minded working culture. All ideas are welcome!

12 days work-from-home & 12 days of paid annual leave

Other benefits in accordance to Company's Policy and Vietnam Labor Laws

Global health insurance package, plus annual health check-ups

Lots of other company benefits including 5-star annual Summer Summit, budget for frequent team building activities and other monthly / quarterly / annual company events

Hình Ảnh Văn Phòng

Địa Điểm Công Ty

Tầng 1, Toà nhà Pax Sky, 63 - 65 phố Ngô Thì Nhậm, Phường Phạm Đình Hổ, Quận Hai Bà Trưng, Thành phố Hà Nội, Việt Nam

Quy Mô Công Ty

100-499
nhân viên

Liên Hệ

HR Dept

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Bảo Hiểm Sức Khỏe Cho Người Dùng VietnamWorks | Hợp tác cùng Tokio Marine Vietnam

Mức phí tốt nhất chỉ từ 600.000 VND/năm

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