Junior Merchandiser Bilingual (English & Chinese)

Job overview:

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time

deliveries, complete order fulfillment.

Key responsibilities:

● To respond and ensure the customer inquiries and requests are addressed in a timely

manner.

● To coordinate with the sales team, other internal teams, suppliers to ensure the product

quality and customers’ requirements are met.

● To handle customer complaints according to the Company procedures and service

standards.

● To communicate with the sales team and key vendors regarding the latest development

of the customers and to maintain updated customer profile information.

● To proactively share among team members on new product / system knowledge and on

lessons learnt from the mistakes to improve the quality of the whole team.

● To assist and back up other team members and provide support and report to

Supervisor.

● Bachelor’s degree.

● Strong written, verbal skills English + Chinese (bilingual) is a MUST

● Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes,

and function specific software.

● Excellent customer service & presentation skills.

● Willing to work OT if any