Key Account Executive

The Key Account Staff is responsible for providing customer service for Global Accounts, being the main point of contact for existing customers and suppliers, and coordinating with the regional/global team and country operation teams. This position will also interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. The goal is to ensure customer satisfaction and build lasting relationships with Global Accounts.

► Customer Service for Global Account:

• Respond to inquiries and handle requests from CA/CAC/RA tier accounts.

• Confirm bookings and monitor cargo shipments to meet Service Level Agreements (SLA).

• Negotiate contracts with CA/CAC/RA tier accounts and offer RFQ rates.

• Ensure accuracy and timeliness of internal billing submissions.

• Provide regular reports to regional teams, customers, and management.

► Operation Monitoring:

• Develop a Standard Operating Procedure (SOP) for each transportation mode or service.

• Monitor operations teams and update shipment and booking status.

• Input a daily shipping plan for the booking and operations teams to follow.

• Conduct regular customer satisfaction surveys and report results.

► Other:

• Upsell existing businesses and cross-sell to tier 2 and tier 3 suppliers.

• Record activities and deals in the customer relationship management (CRM) system.

• Verify customers and maintain customer databases.

• Build relationships with customers through visits.

• Keep customers informed about market trends and regulations.

• Attend meetings, conferences, and workshops hosted by clients or headquarters.

• Perform other tasks as assigned by the superiors.

• Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.

• Report to direct superiors as requested.

► Education and experience:

• Bachelor or higher education degree in a relevant field.

• Advanced training or certifications with demonstrated experience or expertise in the forwarding

and logistics industry processes and practices.

• Experience in using systems for bookings, documentation, shipping document insurance, and intranet.

• Have 1 - 3 years working experience as customer service, key account or relevant positions in forwarder company

• Hands-on experience in executing all aspects of operational procedures efficiently.

► Required skills and abilities:

• Good at MS Office (Word, Excel, PowerPoint).

• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a

benefit point.

• Ability to work well under pressure and manage multiple tasks simultaneously.

• Excellent verbal and written communication skills, with an emphasis on active listening.

• High attention to detail, accuracy, and the ability to proofread and edit work.

• Customer-focused with a strong customer service orientation.

• Flexibility and adaptability to change.

• Proactive and self-starter with initiative and problem-solving skills.

► Working Conditions and Benefits:

• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

• Working time: Monday to Friday, from 8:00 AM to 5:35 PM

• Annual Leave: 12 days/year (after probation time)

• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

• Annual Salary Increase: once per year

• Performance Assessment: twice per year (fixed in April and October)

• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.