Key Account Manager

► Position summary: The Key Account Manager is responsible for expanding the company's business through the acquisition of new customers and the growth of existing ones. The Key Account Manager plays a crucial role in maintaining and strengthening the company's relationships with key customers. ► Duties and responsibilities: - Customer Analysis: Gather information about the customers' current situation, such as origin and destination, incumbent forwarder, cargo volume, commodity type, rate level, lead time, and special conditions to provide tailored solutions. - Customer Maintenance: Regularly visit existing customers to ensure satisfaction with services, prevent poaching by competitors, and stay updated on changes in customers' situations. - Solution Development: Based on customer analysis, develop and present customized solutions that offer competitive rates, improved service quality and lead time, and highlight the company's strengths. - Marketing: Stay informed about the latest trade trends by talking with carriers, acquiring market rate information, and visiting customers to understand their future plans. - Sales Lead: Provide guidance to Key Account staff on handling sales leads efficiently. - RFQ Strategy: Advise Key Account staff on offering RFQ effectively. - Service Contract Verification: Verify service contracts to ensure they meet the company's standards. - Outstanding Payment: In the event of late payment by customers, support the Key Account staff in finding and implementing solutions for successful collection. - Report to direct superiors as requested.

► Education and experience: - Bachelor’s Degree in Business or a related field, with a focus on International Business, Logistics, Supply Chain, Marketing, or Sales preferred. - A minimum of 05 years of experience in the forwarding and logistics industry, with a minimum of 03 years in a management role. - In-depth knowledge of the forwarding and logistics industry, expertise in all aspects of operational procedures. ► Required skills and abilities: - Proficiency in using MS Office applications (Outlook, Excel, Word, PowerPoint). - Advanced English proficiency. Another language (Japanese, Chinese, Korean, etc.) is a plus. - Remarkable interpersonal and customer service skills, with the ability to build and sustain strong relationships. - Outstanding leadership and people management abilities. - Efficient problem-analysis and problem-solving skills. - Ability to perform effectively under high-pressure situations. - Proactive and self-driven approach. ► Working condition & Benefits: - Working Place: KWE HAN Office, 8th floor TTC buidling, 19 Duy Tan, Cau Giay, Ha Noi - Working time: 8:00 – 17:35 Monday - Friday (Close Saturday & Sunday) - Annual Leave: 12 days/year (after probation time) - Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus) - Annual Salary Increase: once per year - Performance Assessment: twice per year (fixed in April and October) - Insurance: 24 hours’ Accident Insurance, Social Insurance, Health Care Insurance - Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.