Key Account Manager

Negotiable 351 views - Expires in 9 hours

What We Can Offer

Attractive remuneration package
Corporate E-Learning, training opportunities
Professional, dynamic working environment

Job Description

Towards Customer
+ Is the customer’s main point of contact for topics of strategic and tactical relevance, especially for commercial, but also for important operations matters
+ Manages customer relationship during operational crises and other escalations
+ Establishes communication matrix with customer and upholds discipline to ensure clarity and effectiveness of communication
+ Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
+ Ensures customer is billed accurately, completely, and on time for the consumed services; follows up with customer for outstanding payments
+ Drives Net Growth by winning additional and retaining existing business from the customer; increase share of wallet
+ Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
+ Excites customer for regular and numerous participation in the CXM survey and agrees mutual action plans that address their feedback
+ Champions overall Customer Centricity agenda to drive actions that go beyond responding to CXM
+ Schedules, prepares and conducts regular leadership meetings with customer (e.g., QBR/QBP)
+ Introduces relevant innovation, products and capabilities to customer and builds commitment of customer to (co-)invest.

Key Accountabilities
+ Champions the overall Customer Centricity agenda to drive actions that go beyond just responding to CXM
+ Drives Net Growth by winning additional and retaining existing business from the customer; increasing our share of wallet
+ Builds extensive coach network in customer’s organization, gains access to decision makers and spreads the word on the value we have delivered
+ Trusts Operations to deliver the KPIs, but tracks performance and jumps in when customer satisfaction is at risk; escalates decisively if and when required
+ Knows commercial agreement inside out and fully understands DSC’s and customer’s duties & rights. Leads related commercial negotiations (e.g., rate increase) based on internally aligned positions
+ Diligently coordinates DSC internal commercial process related to his/her accounts, e.g., O2D, Renewals, BCA process, etc. Ensures timely and accurate data entry into systems and tools required for above processes, e.g., Salesforce.com.
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Job Requirements

Divisional Experience
+ Good to have: contract logistics background (if not, must be willing and able to learn basics asap)
+ Minimum 5 years experience as Key Account Management/Business Development in Logistic / Supply Chain industry; OR playing role as Supply Chain Management/Logistic Management/Warehouse Management in MNC ( Retails/ FMCG/..)

Functional Experience and Key Skills
+ Must have: Commercial acumen
+ Must have: Experience in a client-facing role
+ Must have: Empathy - being able to identify and understand a stakeholder or customer's situation, feelings and motivations
+ Must have: Resilience/ Confidence - being able to stand one's ground when dealing with tough/ highly demanding stakeholders
+ Must have: Exceptional communication, facilitation and presentation skills at all levels
+ Nice to have: Operational/ Solution Design / Consulting experience that involved facing customers
+ Must have: Willingness to learn about Operations if unexperienced in that area

Education / Qualification / Certification Requirements
+ University degree or equivalent education

Job Locations

7th Floor, Etown 3, 364 Cộng Hòa Street, Ward 13, Hồ Chí Minh, Việt Nam

Who We Are

DHL is the global market leader of the international express and logistics industry, specializing in providing innovative and customized solutions from a single source.

DHL offers expertise in express, air and ocean freight, overland transport, contract logistics solutions as well as international mail services, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results every day.

If you are experienced and willing to take challenges in a fast-paced working environment, let be a pioneer. We offer you not a job, but a bright future career. Join us now.

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Company Location

DHL SUPPLY CHAIN

Company Size

1,000-4,999
staffs

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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