Key Account Manager - Ecommerce

Minthacare is currently looking for a Key Account Manager to be part of our E-commerce team. You will support the manager in managing a portfolio of brands, and in successful execution and roll-out of business performance improvement plans. You will assist with the day-to-day activities related to store management on marketplaces/platforms including Lazada, Shopee, Tiki.

Scope of Responsibilities

● Grow account revenue and company branding

● Build strong relationship with your account and platform counterparts

● Delivery expert recommendations on the best strategy, promotions, growth levers

● Develop, implement promotion plans and activation calendars

● Align with internal stakeholders to drive account performance (Content, Graphic design, Chat, Onsite/Offsite marketing).

Ensure all account / store KPIs are met :

Specifically, your responsibilities include:

● Responsible for e-store management to ensure all run smoothly, store layouts are refreshed on a regular basis.

● Suggest and keep a promotions calendar, track all e-commerce marketing efforts, analyze data, and use the findings to improve strategies

● All suggestions and action plans (promotion, activity) should respect the brand equity and marketing campaign.

● Design the on-site and off-site traffic plan.

● Responsible for data analysis & reporting and proactively coming up with recommendations to improve performance & increase sales in our online stores.

● Analyze traffic to inform website maintenance and the effectiveness of marketing strategies. Schedule and communicate intensive site maintenance, as needed.

● Analyze sales-related data to predict future sales and calculate restock levels.

● Working with key players to ensure campaigns are booked and required assets are prepared on time.

● Manage stock levels across channels and liaise with related stakeholders to ensure stock is adequate for campaigns

● Act as key contact point between players and internal departments

● Collaborate and coordinate with another internal team as marketing to implement some activity (live stream, digital event, etc)

● Inspect landing pages, product information, checkout options, and all other website-related systems to ensure their visual appeal, accuracy, and ease of use.

● Create promotional offers and check to see that these are uploaded precisely & ensuring that promotional tabs are always up to date.

● Caringly reply to end user question (chat) as needed

● Observe and report about the activity of the competitor on the different marketplace that you are managing

● University degree.

● Good level in english writing and speaking.

● Minimum 2 years of relevant work experience in Ecommerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor.

● Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment.

● Strong interpersonal, relationship and communication, listening and negotiation skills.

● Experience in the Fashion or Beauty category will be an added advantage.

● Experience in creating promotion calendars and monthly activation plans.

● Experience in managing and growing stores on one or more ecommerce marketplaces.

● Experience in developing digital / ecommerce campaign plans is a plus.

● Analytical skills to analyze data and make performance improvement suggestions.

● Project management experience.

● Good excel and powerpoint skills.