Key Account Supervisor

Responsibilities:

Sales Operations Supervision (40%)

• Supervise sales activities in the assigned area to meet sales targets, indicators, visibility, price communication, and inventory at sales points.

• Coordinate with Planning and related departments (TMK, CS, etc.) to ensure clear implementation of consumer activities and promotional programs, and handle arising issues.

• Monitor the progress of company activities and programs at supermarkets in the responsible area.

• Regularly compile and provide accurate feedback from the team about competitors and market conditions, proposing timely actions.

• Actively seek opportunities to enhance product competitiveness and develop market share/volume for products/brands.

Customer Management (30%)

• Execute sales routes and customer visits as per regulations (distribution, delivery, pricing, display, and sales promotion plans).

• Evaluate and handle issues from customers.

• Maintain and build relationships with customers (management, decision-makers) within the chain in the responsible area.

• Proactively assess situations before making decisions, keeping the customer at the center.

Team Management & Development (30%)

• Manage and supervise the Merchandiser team to meet company targets.

• Guide the Merchandiser team to execute company activities and programs in the responsible area.

• Ensure team members comply with company policies (including sales route discipline, standards, and safety).

• Communicate policies and content to the team.

• Motivate and guide the team through effective field coaching.

Qualifications:

• Must have a bachelor's degree, preferably in business or marketing.

Experience/Skills Required:

• 3-5 years of experience in Modern Off Trade within FMCG companies.

• Strong problem-solving, strategic thinking, and initiative.

• Excellent planning and communication skills.

• Advanced proficiency in MS Word, Excel, PowerPoint, and Pivot.

• Expertise in customer business analysis/management, program execution management, and direct sales.

• Strong interpersonal skills.