Key Client Operations & Pricing Supervisor

A. Client Operations Management

• Oversee day-to-day operations for key clients, ensuring shipments and documentation are processed with precision and timeliness.

• Utilize data management tools and reports to monitor shipment performance, exceptions, and cost control.

• Collaborate closely with Procurement, Pricing, Accounting, and Transition & Execution teams to ensure seamless service flow.

• Maintain client SOPs and ensure full compliance with agreed SLAs and internal standards.

• Analyze trends and performance metrics to proactively identify operational improvements.

• Proactively propose and organize periodic performance reviews with customers to ensure regular feedback is received and actions are taken to maximize customer satisfaction.

B. Team Leadership & Performance Excellence

• Lead and coach a team with clear targets and accountability.

• Drive a culture of ownership, efficiency, and continuous improvement.

• Monitor team workload distribution and ensure service quality under

pressure.

• Guide the team in using data and systems effectively (e.g., ERP, Excels, Power BI dashboards).

• Conduct regular coaching sessions and performance reviews to elevate capabilities.

C. Client Relationship & Communication

• Serve as the primary escalation point for key client operational issues.

• Maintain proactive communication with client operations teams and internal stakeholders.

• Provide regular performance reviews and data-driven insights to clients.

• Support onboarding and transition of new clients, ensuring a smooth setup process.

D. Process Improvement & Data Management

• Establish a data accuracy culture within the team—ensuring timely, correct input into systems.

• Prepare performance dashboards, cost analyses, and exception reports for management.

• Identify opportunities to automate routine tasks or streamline workflows.

• Support implementation of new digital tools or operational systems.

E. Pricing

• Utilize existing vendor pools to construct solutions and price competitively to secure businesses.

• Negotiate with suppliers, vendors, and service providers to secure competitive pricing, favorable terms, and high-quality services.

• Work closely with Procurement & Pricing Project team to build a stronger and more diverse supplier base to optimize business capitalization and costing.

• Bachelor’s degree in Logistics, International Business, Supply Chain, or related field.

• 4–6 years of experience in freight forwarding or logistics operations, with 2+ years in a supervisory or senior logistics implementation role.

• Strong operational understanding across transport modes (air, ocean, trucking) and customs processes.

• Proven experience in data analysis, reporting, and workflow optimization.

• Highly efficient, organized, and data-driven.

• Excellent communication, coordination, and client-fronting skills.

• Strong leadership and team coaching ability.

• Advanced Excels, Power BI or data visualization experience is a strong advantage.

• Fluent English communication.

• Self-motivated, proactive, and able to take initiative under minimal supervision.