Know Your Customer Officer - Nhân Viên Tìm Hiểu Khách Hàng
Job description
1. Perform KYC activity at loan closing stage or prior to underwriting via Video streaming or face to face.
2. Customer service
- To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver.
- Remind customers of key responsibilities and well handle all related questions from customers.
3. Maintaining customer portfolio
- Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward).
- Ensure all assigned KPIs are met.
4. Other Assignments by Credit Operation Support Team Leader, includes working as part of Pre-due/Bounce
Team.
Able to work in shifts:
8:30 - 18:00
10:00 - 19:30
Job requirements
1. Qualification
- University Graduated, Finance/ Accounting or Banking major are preferable
2. Work Experience
- Ideally 2 years of experience in finance/ banking industry or customer service position
3. Knowledge
- Finance, banking knowledge preferred
4. Skills
- Interpersonal, teamwork, negotiation, business acumen
- Computer skills (MS Word, Excel, Power Point)
- Can read/ use English
5. Attitude
- Practical working experience in customer service-oriented atmosphere. Customer first mentality. Can do mentality.
- Can work independently and under high pressure
What We Can Offer
Bonus
Healthcare Plan
Others
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
04/04/2024
Experienced (non-manager)
Customer Service > Customer Service
Finance, Banking, Underwriting, Thẩm Định Phê Duyệt, Consumer Finance
Finance
Any
Not shown
Not shown
Job Locations
53-55 Vo Thi Sau Street, Quyet Thang Ward, Bien Hoa City, Dong Nai Province
Khu phố Chợ Long Thành, QL 51B, Khu Cầu Xéo, Thị Trấn Long Thành, Huyện Long Thành
23/F. Saigon Trade Center. 37 Ton Duc Thang. D.1. HCMC. Vietnam
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