Know Your Customer Officer - Nhân Viên Tìm Hiểu Khách Hàng

1. Perform KYC activity at loan closing stage or prior to underwriting via Video streaming or face to face.

2. Customer service

- To ensure all procedures, documents are well prepared for customers to sign loan contracts if the application is approved by underwriter and approver.

- Remind customers of key responsibilities and well handle all related questions from customers.

3. Maintaining customer portfolio

- Managing whole portfolio of customers who have been KYC’ed by this role (and approved afterward).

- Ensure all assigned KPIs are met.

4. Other Assignments by Credit Operation Support Team Leader, includes working as part of Pre-due/Bounce

Team.

Able to work in shifts:

8:30 - 18:00

10:00 - 19:30

1. Qualification

- University Graduated, Finance/ Accounting or Banking major are preferable

2. Work Experience

- Ideally 2 years of experience in finance/ banking industry or customer service position

3. Knowledge

- Finance, banking knowledge preferred

4. Skills

- Interpersonal, teamwork, negotiation, business acumen

- Computer skills (MS Word, Excel, Power Point)

- Can read/ use English

5. Attitude

- Practical working experience in customer service-oriented atmosphere. Customer first mentality. Can do mentality.

- Can work independently and under high pressure