Korean Native IT Support Leader

1. Excellent technical ability, in-depth understanding of the products supported by the team, and can provide technical consultation to the team.

2. Excellent team leadership skills, able to unite the team, and help team members maximize their strengths and improve their weaknesses.

3. Have a sense of community and responsibility, be able to align the policy of team, good at management and communication of employees, and be willing to make additional contributions for team.

4. Good process and risk management skills can ensure that the performance of the team is stable and continuously improved.

5. Have the willingness to improve themselves in technical, management and communication skills.

1. Provide technical consultation for team members to help team members solve cases quickly.

2. Regularly review the backlog of members to ensure that the backlog of team members is healthy.

3. Make recovery call for risky cases to minimize CPE risks.

4. Real-time monitor of sub team KPIs, take actions in time and regularly sync with TM/OM.

5. Align with team's policy, drive-related actions (throughput, KPIs, etc.)

6. Other daily/Weekly/Monthly work (1:1 talk, coach, attendance, scheduling, monthly review, team meeting, reporting, etc.)