What We Can Offer
- Provide support and guidance of registering and utilizing Shinhan’s products/services to new customers via Mobile banking (SOL).
- Provide support and consultancy to Shinhan’s existing customers, identify customer needs so as to cross-sell bank products.
- Collect customer’s information, Identify customer demand before providing support/guidance of E-Credit products
- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.
- Ensure the Service level delivering an excellent experience to customers.
- Other tasks assigned by BOD
- Good English and Korean communication,
- Demonstrated commitment to customer service and attention to details
- Ability to work under high pressure
- Ability to work in shifts (including night shifts)
- Good interpersonal, negotiation, and presentation skills
- Relevant experiences (Financing/banking, CS) are preferred.