Kỹ sư Máy in (Customer Service Engineer)

Provide timely post-sale service support to customer follow by Fujifilm Business Innovation Vietnam standards.

Ensure product performance and service cost are followed by company target.

Responsibilities

• Provide post-sale service activities (installation, break fix, customer training, maintenance, customer call assistance…).

• Improve service skills and knowledge in terms of technology and product changes followed by Service Manager’s requirement.

• Information record and report to Service Manager in a timely manner.

• Maintain service tool, van kit, technical documentation in top good condition.

• Ensure customer satisfaction are achieved within own Machine in Field (MIF) territory.

• Bachelor/ College Degree of Technical University, Electrical, Electronic industry or Information

Technology.

• Prefer 1-3 years of working experience in printing industry.

• Intermediate English skills.

• Competent in Computer, some common office software applications, MS. Office,…

• Logic, Responsibility & Honesty.

Required Skills

• Organized, accuracy, reliable.

• Positive and high responsibility.

• Ability to work under pressure, hard working.

• Independent & team-work attitude.

• Interested in customer service, willing to travel.

Why You’ll Love Working Here:

1. Salary and Benefits

• Attractive salary package: Competitive salary aligned with your skills and experience, 13th-month salary, performance bonus, annual salary review and others allowance depend on position.

• Health insurance 100% covered by the company, annual health check-up.

• Full package: Full government social, health and unemployment insurance.

• Special bonus for personal events such as wedding, family condolence, birthday, or welcoming a newborn.

• Paid leave: 12 - 21 days per year, increasing leave days based on your tenure.

2. Working Environment

• Work in a vibrant English-speaking environment, with exciting global opportunities and partnerships with international experts.

• Collaborate with a dynamic, multicultural team spanning regions like Japan, Korea, Taiwan, etc., fostering creativity, innovation, and professional growth.

• Regular company trip, exciting team-building activities, and quarterly events to foster team spirit.

• Free tea and coffee available daily to keep you energized.

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