L2 Tech Support - VN

Role Overview: We're looking for a full time, freelance L2 Tech Support to ensure the smooth operation of our Loyalty PWA by resolving complex technical issues and optimizing system performance. You’ll work closely with engineering and product teams to drive improvements and create clear technical documentation and training materials to empower our teams and clients. We have an office in HCMC. This can be a remote position in VN, but we prefer candidates who can join the team occasionally in the office.

If your CV is shortlisted, the next step is a 40-minute to 1-hour technical test with cheat protection. Passing this test will advance you to the next stage of our recruitment process. (1 test and 2 interviews in total). If you're not willing to complete such a test, please do not apply.

Responsibilities

• Provide Advanced Technical Support: Handle complex technical issues for our Loyalty PWA, ensuring smooth client operations.

• Advanced Troubleshooting: Diagnose and resolve critical issues, conduct root cause analysis, and collaborate with engineering teams.

• Testing and Debugging: Apply rigorous testing to identify, reproduce, and resolve issues, ensuring fixes are thoroughly tested.

• System Management: Oversee setup, configuration, and optimization of the Loyalty PWA for performance and scalability.

• System Monitoring: Continuously monitor and enhance system performance, focusing on AI-driven features like image recognition.

• Collaboration: Liaise with product and technology teams to provide feedback and contribute to new feature development.

• Documentation and Training: Create technical documentation and train internal teams and clients.

Skills

• Technical Expertise: Strong understanding of PWAs, networking, and server management, with experience in system logs and web-based platforms.

• Proactive Problem Solver: Capable of diagnosing issues, implementing solutions, and applying testing methodologies for system stability.

• Excellent Communication: Ability to convey complex concepts to both technical and non-technical stakeholders, and collaborate effectively with teams.

• Passion for Technology: Deep interest in web platforms and digital tools, with a commitment to continuous learning.

• Customer-Centric Mindset: Dedicated to exceptional support and customer satisfaction.

• Data Visionary: Strong ability to understand data trends and patterns, providing strategic insights that enhance decision-making and system improvements.

PLEASE APPLY AT https://wecheer.factorialhr.com/job_posting/l2-tech-support-vn-217722

Key Requirements

• Technical Background: Bachelor's degree or equivalent experience in web application support.

• In-Depth Knowledge: Strong understanding of PWAs, web technologies, and server environments, with experience in system monitoring and AI-driven functionalities.

• English Proficiency: Fluent in English for global communication.

• Technology Enthusiast: Passionate about digital engagement and web platforms.